Overview
Outset invented a better way to do research: AI-powered user interviews.
Full job description
Outset invented a better way to do research: AI-powered user interviews. Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale. The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity. Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures. The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people. We’re a tight-knit team serving some of the world’s largest enterprises. Responsibilities
- Collaborate closely with our sales and customer support teams, and play a key role in driving Outset’s EU expansion.
- Interface directly with customers to gather feedback, understand pain points, and build specific features to address them.
- Provide pre- and post-sales technical support, ensuring timely resolution of all technical questions and issues.
- Be a key part of the team providing global operational support for the platform.
- Design, develop, and optimize intuitive, user-friendly frontend interfaces using React and Next.js.
- Build robust and responsive components that seamlessly integrate with backend services and APIs.
- Design, develop, and optimize backend services, APIs, and real-time data processing infrastructure.
- Implement and refine our in-house Large Language Model and real-time interview technology.
- Lead customer-facing projects from initial conception through production deployment, ensuring scalability, responsiveness, and reliability. Qualifications
- 5+ years of software engineering experience building and supporting production-grade frontend and backend systems.
- Experience in a customer-facing role.
- Strong proficiency with JavaScript/TypeScript, React, and Next.js.
- Experience building scalable, responsive web applications.
- Familiarity integrating frontend applications with RESTful or GraphQL APIs.
- Strong proficiency with Python and Django, including experience building robust APIs.
- Extensive knowledge of SQL databases (Postgres preferred).
- Experience deploying and managing services on AWS.
- Strong understanding of UI/UX principles and best practices.
- Bonus points for familiarity with real-time data visualization, real-time data streaming and export, WebRTC, or AI/ML infrastructure.
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