Front Desk Agent

About the Company

At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

About the Role The Front Desk Agent will play a vital role in creating a positive and welcoming environment for both residents and visitors. This role involves various tasks such as greeting and assisting individuals, managing packages and mail, providing administrative support, and contributing to community engagement events. Key duties include cross collaboration, addressing guest and/or resident inquiries and concerns, and managing administrative tasks such as paperwork organization and report preparation. The ideal candidate possesses strong communication skills, attention to detail, and the ability to multitask effectively in a dynamic setting.

Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible

Welcome, greet and register guests efficiently, accommodating special requests and obtaining necessary payment information

Accurately respond to guest requests, making recommendations based on local knowledge and property practices

Resolve resident and hotel guests’ complaints; assist residents in all inquiries in connection with residence/hotel/ services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.

Partner with the Leasing Team in assisting with coordinating move ins, move outs and assist with lease renewal activities as needed

Direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities

Adhere all guidelines, policies, and procedures, maintaining a professional appearance and demeanor

Coordinate with property departments to fulfill guest requests and provides detailed information about facilities and operating hours

Handle check-out, cash management, and adheres to cashiering and credit policies

Manage packages, faxes, messages, and mail, and provides access to the building and units for authorized vendors, contractors, and visitors

Organize and maintain documents and various reports including but not limited to package management logs and project trackers, etc.

Stay afloat with local attractions and amenities (e.g. vendors, restaurants, museums, attractions)Use various software programs to input special requests and arrangements accurately

Collaborate with the community engagement team assist to with executing marketing initiatives for building events and company programs

High school diploma or equivalent; college or relevant experience is a plus

Residential Services or Hospitality experience in a luxury environment preferred

Excellent communication skills, reading, writing, and oral proficiency in the English language; ability to communicate in Spanish strongly preferred

Computer literacy with the ability to use a variety of software’s

Strong attention to detail, problem-solving skills organizational abilities and attention to detail

Skilled in managing several tasks simultaneously and setting priorities in a high-speed environment

Applicants must be 18 years of age or older

**PLEASE NOTE: This role requires open and flexible availability — there are no set schedules, as hours are determined by operational needs and may include weekdays, weekends, and holidays.

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