Overview
Why Join Us The Cook Family Health Center is the primary care medical practice operated for Cook Group company employees and their families. Overview The Front Office Clerk at the Cook Family Health Center serves as the first point of contact for patients and visitors, playing a critical role in delivering a welcoming, efficient, and confidential patient experience. This position supports daily front‑office operations by managing communications, maintaining accurate patient records, coordinating appointments, and handling basic financial transactions in accordance with office policies and privacy regulations Responsibilities • Professionally answer and route incoming telephone calls in accordance with established office guidelines• Obtain, review, verify, and update patient demographic and insurance information to ensure accuracy and completeness• Issue and manage confidentiality, privac
Full job description
Full Job Description
Why Join Us
The Cook Family Health Center is the primary care medical practice operated for Cook Group company employees and their families.
Overview
The Front Office Clerk at the Cook Family Health Center serves as the first point of contact for patients and visitors, playing a critical role in delivering a welcoming, efficient, and confidential patient experience. This position supports daily front‑office operations by managing communications, maintaining accurate patient records, coordinating appointments, and handling basic financial transactions in accordance with office policies and privacy regulations
Responsibilities
• Professionally answer and route incoming telephone calls in accordance with established office guidelines• Obtain, review, verify, and update patient demographic and insurance information to ensure accuracy and completeness• Issue and manage confidentiality, privacy, and HIPAA‑related documentation for patients and visitors• Scan and index patient demographic and registration documents into the electronic record system• Verify insurance coverage and eligibility• Schedule, confirm, and manage patient appointments efficiently• Contact patients with appointment reminders and follow‑up communications as needed• Collect co‑payments & outstanding patient balances • Perform end‑of‑day reconciliation, including balancing payments and preparing daily financial reports
• Maintain a high level of professionalism, confidentiality, and customer service at all times
Qualifications
• High School Diploma or equivalent required• 1-2 years experience in medical office environment• Microsoft Office suite (Word, Excel, Outlook) experience • Strong communication, organizational skills, customer service, and knowledge of HIPAA regulations
Physical Requirements:
• Works under general office environmental conditions• Sitting for extended periods of time, utilizes close visual acuity for working with computers, etc.• Occasionally required to stand; walk and stoop, kneel or crouch• Able to lift 20+ pounds occasionally
Tips for this job
Practical JobOpportunity guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
JobOpportunity.info helps you discover and organize source listings. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Apply through JobOpportunity →Browse current JobOpportunity listings from Americas Cookmedical Careers →
