Overview
About PayJoy
Full job description
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
Design and implement the global support strategies to maximize customer and clerk experience. Identify current bottlenecks and issues in common all Support processes and propose improvements. Optimize resource management of Support agents. Align on and carry out Fraud Prevention strategy with Fraud/Risk teams. Stakeholder management of local commercial director and country manager. Co-design a global performance metrics system to compare performance across BPOs and internal Support teams Co-design a scalable QA strategy to capture improvement areas at agent level, determine a proper training system, and standardize incentives/SLAs
Experience in managing complex, large support teams with some commercial overlap/exposure Exposure to “0 to 1” situations where the candidate had built a team or processes from scratch 7+ years of experience working in Operations of high-growth startups Advanced use of G-sheet/Microsoft Excel and comfort with analytics Bachelor degree in Business Administration, Economics, Finance, Accounting, related fields Exposure to regional roles Experience in managing BPOs Experience in specific large scale SAAS projects (e.g. migration to a new CRM) MBA desired SQL basics desired
100% Company Funded : Private Health Insurance for employee and immediate family Pension Fund Company-funded employee life and disability insurance 20 days vacation, unlimited sick leave $2,000 USD annual Co-working Travel perk $2,000 USD annual Professional Development perk Phone Finance, headphone benefit, home office equipment allowance and wellness perks Catered Lunch
Tips for this job
Practical JobOpportunity guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
JobOpportunity.info helps you discover and organize source listings. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Apply through JobOpportunity →Browse current JobOpportunity listings from Payjoy (lever) →
