Group Manager - Process Management

Full Job Description

People Management: Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model - Live our culture; Embody our values; Practice our leadership principles. Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn. Care - Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others. Participate in internal/external forums, engaging partners to help them digitally transform. Manages ordinal list of process improvements addressing immediate pain points/issues, and long-term process optimization for scale. Provide risk assessment and signoff on tollgates and change management decisions. Bachelor's degree in Business, Operations, Finance or related field AND work experience in program management, process management, process improvement OR equivalent experience. Management experience (e.g. people, project, process, vendor, change). People management experience. Demonstrated excellence in thought leadership, decision-making, influence and process execution management. Outstanding analytical and problem-solving skills and proficiency working with large data sets (structured and unstructured) and relational databases. Track record of successful delivery of complex global solutions to support enterprise business objectives. Experience in use of BPM, Six Sigma, Lean, Agile and/or Scrum Methodologies modeling as-is and to-be processes. Strong process and project management skills. Industry experience in Technology, Cloud and/or Supply Chain, Compliance/controls a plus. Experience working in a customer service environment and in a large matrixed multinational company. Experience in complex, global programs where design, development, and implementation of new processes, systems and organizations are required.