Overview
Head of Support - Payment Portal at Caliberly — Dubai, United Arab Emirates. **Role: Head of Support - Payment Portal** **Experience: 12 Years** **About the job** Our Client is a cutting-edge payment solution provider, specifically tailored for high-risk industries. We are looking for a Head of Support to join our client's rapidly growing team in Dubai. **Responsibilities:** - **Payment Traffic Optimization:** Analyse and enhance payment routing strategies to maximize success rates and minimize transaction costs. - **Third-Party Integration:** Oversee the integration of new payment solutions, ensuring seamless connectivity with banks and payment providers.
Full job description
Role: Head of Support - Payment Portal
Experience: 12 Years
About the job
Our Client is a cutting-edge payment solution provider, specifically tailored for high-risk industries. We are looking for a Head of Support to join our client's rapidly growing team in Dubai.
Responsibilities:
- Payment Traffic Optimization: Analyse and enhance payment routing strategies to maximize success rates and minimize transaction costs.
- Third-Party Integration: Oversee the integration of new payment solutions, ensuring seamless connectivity with banks and payment providers.
- Team Leadership: Manage and mentor a team of payment support agents, fostering a culture of continuous improvement and excellence.
- Technical Collaboration: Work closely with the tech department to address technical challenges, perform product testing, and manage the payment technical backlog.
- Stakeholder Communication: Serve as the primary liaison between internal teams and external payment providers, handling escalations and ensuring clear communication.
- Documentation & Compliance: Maintain comprehensive documentation of payment processes and ensure compliance with legal and operational standards.
Qualifications & Skills
- Experience: Minimum of 12 years in a similar role within the payments industry.
- Analytical Skills: Strong ability to analyse data, identify trends, and implement optimization strategies.
- Technical Proficiency: Familiarity with payment platforms such as Devcode (PaymentIQ) and Praxis, including routing and fallback mechanisms.
- API Knowledge: Experience with APIs and system integrations is beneficial.
- Communication: Excellent interpersonal and communication skills, capable of managing cross-functional relationships.
- Problem-Solving: Proactive in identifying issues and implementing effective solution
- Technical Proficiency: Familiarity with payment platforms such as Devcode (PaymentIQ) and Praxis, including routing and fallback mechanisms.
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
Imported from freehire's public, keyless open-job API after the index reported the posting open. The upstream record supplied this canonical employer, ATS, or official public-board URL; repost-only sources and protected portal URLs are excluded. No login, CAPTCHA, private candidate data, or protected job-board session was accessed.
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Caliberly Careers (Manatal) ↗Browse current Job and Scholarship listings from Caliberly Careers (Manatal) →
