HIU Lead

Full Job Description

Outreach Caseworker (known internally as HIU Lead)

Location: Southampton

Salary: £31,262 per annum pro-rata

Hours: 35 per week

Contract: Fixed term contract 13th September 2027

Additional Requirement: Applicants must have a full licence (2 years) and access to a vehicle.

Are you ready to change lives by helping people reduce their reliance on emergency care services?

Do you want to help people navigate complex health and social care systems? Are you passionate about reducing unnecessary emergency service use and improving lives? As an Outreach Caseworker in High Intensity Use , you’ll work directly with individuals who frequently access urgent care services. You’ll help them identify unmet needs, build coping strategies, and connect with the right support. This role is vital in creating a more compassionate, efficient, and person-centred care environment.

What will a day in the life of an Outreach Caseworker involve?

• Supporting individuals with complex needs to reduce their use of A&E, 999, and mental health services.

• Building strong relationships with health, social care, and emergency service partners.

• Creating personalised support plans and co-producing exit strategies with service users.

• Attending multi-disciplinary meetings and advocating for service users across agencies.

To be a successful Outreach Caseworker, what will you need?

• Experience in casework across mental health, substance use, or other community-based services.

• Strong communication and coaching skills to influence and support vulnerable individuals.

• Confidence in managing safeguarding concerns and working independently.

• Emotional intelligence, resilience, and a commitment to inclusive practice.

Interested? The closing date for applications is 23.59 on 21st October 2026.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.

• Pension scheme: Up to 6% contributory pension.

• Learning & Development: A range of career & learning opportunities.

• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..

• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.

• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders

Qualifications And Requirements

• RSRFL Skills - Casework, Retail Skills - Retail, General Skills - Organisational Skills, General Skills - STRONG COMMUNICATION SKILLS, General Skills - COACHING, General Skills - MENTAL HEALTH, General Skills - Listening, General Skills - Safeguarding, General Skills - Flexibility, RSRFL Skills - Wellbeing, General Skills - Influence, General Skills - Development, ILCR Skills - Compassionate, General Skills - CONFIDENT, General Skills - Change, General Skills - Social Care, Fundraising Skills - Event

• RSRFL Skills - Casework, Retail Skills - Retail, General Skills - Organisational Skills, General Skills - STRONG COMMUNICATION SKILLS, General Skills - COACHING, General Skills - MENTAL HEALTH, General Skills - Listening, General Skills - Safeguarding, General Skills - Flexibility, RSRFL Skills - Wellbeing, General Skills - Influence, General Skills - Development, ILCR Skills - Compassionate, General Skills - CONFIDENT, General Skills - Change, General Skills - Social Care, Fundraising Skills - Event