IT Service Engineer

Make is the platform to manage all your automations and AI agents in one visual landscape – for teams driving business impact without relying on developers. Part of Celonis, a global leader in process intelligence recognized on the Forbes Cloud 100 for seven consecutive years, we're headquartered in Prague, Czechia, with hubs in Madrid, Munich, Raleigh, and Pristina, and teams across the UK, France, India, and the Netherlands, among other locations. About the Role As Make continues to evolve, we have an exciting opportunity for a pragmatic and “team player” IT Service Engineer to join us and take ownership of all internal IT systems for the business. It’s a role where you will have great impact,  autonomy, and visibility across the wider IT team, with many opportunities for learning and development. As Make looks to become more aligned with its parent company, Celonis IT Systems,  you will work very closely with the Celonis IT team as the owner of Make internal IT Systems to help drive progress and success and support all Make employees across locations. You will: Set up of devices for all Make employees, including troubleshooting of existing devices and handling employee onboarding Be the first point of contact for all Make employees Experience of working with and supporting across collaboration tools such as Slack/O365/Zoom or similar. Resolve, transfer or escalate 1st level IT tickets raised by internal employees Continuous optimization of the digital workplace at Make Supporting in building Enterprise technologies together with our System Engineers located around the globe Follow and ensure the global valid Make & Celonis IT infrastructure standards Develop documentation/user/project guides for employees and administrators. Be responsible for maintaining complete inventory records of the company's hardware assets and managing their entire life cycle. Must have; Knowledge and/or experience in a Windows environment (Windows 10, Windows Server 2016) Knowledge in an Apple environment (Mac/iPhone) Proficiency in basic computer troubleshooting (Mac and Windows) Knowledge of Active Directory/Azure AD (security groups/admin accounts) Basic knowledge of TCP/IP networks Microsoft O365 knowledge Proficiency in English Nice to have; Knowledge in the administration of Linux systems ITIL experience Knowledge in IT Project management Knowledge in Virtualization technologies Basic knowledge of firewall systems and security systems Knowledge in the use of IT Ticketing systems such as Jira Service Management Ability to document IT processes, changes, and guides What we offer: 📈 RSUs grant in a rapidly growing company raising its value every day 💸 Annual bonus 🌎 Multinational team with 42 nationalities creating the future of automation 🎓 Learning & Development plan (online language, professional courses, conference tickets and other trainings) & 2 learning days per year 🍎 Notebook/Macbook and 34’’ curved monitor 🏝 25 days of vacation, 4 sick days, Company day off 31.12. 🫶 10 care days to care for your loved ones 👨‍👩‍👧‍👦 Extra parental vacation (3-6 months) 👶 RSUs grant for a newborn child ☂️ Life insurance 🏋️ Benefit Plus Cafeteria (incl. MultiSport Card) 🍍 Snack bar, coffee, tea, fruit and vegetable, and sweets all day - every day - available for everyone 🥗 Monday breakfast, Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion 🏡 Flexible working hours 🐕 Company therapy pets in Prague's office (dog-friendly office) 🖨 Company 3D printer 🥳 Team buildings, parties, and company events multiple times a year If you see a match, let us know and apply now! What we stand for: 🤝 We roll together - We practice radical candor, challenge ideas openly, and use feedback to get better together. 🚀 Customer impact first - We get things done with craftsmanship, focus on outcomes, raise the bar, and create real customer impact. ⚽ Game on! - We take extreme ownership, move fast, and embrace change as opportunity. For more, feel free to check out our Life at Make Instagram , Meet-up page , or YouTube to get a sense of the vibe. At Make, we know that   exceptional   work comes from people who bring different perspectives and experiences. We build a place where everyone feels welcome, heard, and empowered to create, contribute, grow and make an impact. We encourage people of all backgrounds, identities, abilities, and experiences to apply. Our hiring decisions are based on your qualifications, skills, merit, and the needs of our business. We have zero tolerance for discrimination or harassment of any kind.   Accessibility and Candidate Notices