IT Support Technician II

Scopely is looking for an IT Support Technician II to join our IT/Ops team in Barcelona on a on-site basis, working 5 days a week from the hub. At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.  The IT/Ops team keeps everything behind the scenes running smoothly and we make sure all teams are equipped and connected - whether across the office or halfway around the world. AV struggles? Don’t worry, we’ve got this. What You Will Do   Run diagnostics, assess impact, and prioritize support requests, owning them through resolution with timely, empathetic communication Troubleshoot ¡ workstation, connectivity, identity, and workplace-technology issues across macOS, Windows, iOS, and Android Act as a subject-matter expert maintaining operational ownership, technical knowledge, and clear escalation paths Employee onboarding, offboarding, device lifecycle, and access processes Prioritize tasks based on impact and urgency Administer and improve support processes, identifying opportunities to streamline, automate, and enable self-service Understanding of industry-standard security best practices with a specific focus on data integrity and malware protection for workstations Produce high-quality technical documentation, runbooks, standards, and knowledge-base content Research and recommend innovative, automated approaches for system administration tasks that scale with the company's growth Use AI responsibly to improve support while maintaining human oversight Support our AV/VC platform (Zoom) What We’re Looking For  At least 5 years of related IT support or service desk experience Experience with macOS, Windows, iOS, Android, peripherals, business applications, and workplace technology Working knowledge of Google Workspace, Microsoft 365, Okta, JumpCloud, Zoom, endpoint management, and identity/access controls Hands-on experience with Jira Service Management or a comparable platform. Experience with scripting and delivering process improvements or automation. Strong English language skills are required for this role as we have a highly diverse and global business Should have excellent interpersonal and communication skills and the ability to deal with users at all organizational levels Decision making, time management, planning, communication, and end user service skills Bonus Points  Experience with Jamf Pro, Meraki, NinjaOne/NinjaRMM, or similar platforms Experience building prototypes, test cases, or small automation solutions Relevant IT service management, cloud, endpoint, or security certification Please submit your CV in English. At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that!   We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure! This role will have access to sensitive and/or confidential employee or customer personally identifiable information (PII) and/or Company financial information, and therefore will be subject to background checks upon receiving a conditional offer of employment.      About Scopely Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play. Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Scopely Explore games businesses — Scopely consistently delivers experiences players love today and return to for years to come. Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play. Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit: https://www.scopely.com/ .  Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official website and verify that all Talent Partner communications come from an email address ending in @ scopely.com . Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here: California Privacy Notice and EEA/UK Privacy Notice . Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.