IT Systems Administrator (Cloud Infrastructure) - 11442

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa? Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of an IT Systems Administrator at Coupa: As the IT Systems Administrator, you will serve as the strategic and technical architect of our enterprise cloud infrastructure. This high-visibility role requires a seasoned professional capable of managing complex multi-cloud environments across Google Cloud Platform (GCP) and Amazon Web Services (AWS), while providing white-glove support to a diverse user base, including C-suite executives. You will ensure our infrastructure is secure, cost-effective, and deeply integrated into our business workflows.

Strategic Administration: Lead the configuration and governance of multi-cloud environments across GCP, AWS, and Azure. Establish best practices for identity and access management (IAM), network architecture, and global security settings. Executive Support & Triage: Provide high-touch, "white-glove" technical support for leadership. Oversee the triage of complex service and help desk tickets, ensuring infrastructure initiatives align with executive priorities. Vulnerability Management: Own the enterprise vulnerability management program end-to-end — identify, prioritize, and remediate vulnerabilities across cloud and on-premises systems, coordinate patch cycles, and maintain compliance with security frameworks. Financial Stewardship: Manage the full lifecycle of cloud licensing and spend across GCP, AWS, and Azure. Analyze complex usage patterns to optimize ROI and provide granular cost-center reporting. Vendor Partnerships: Act as the lead technical advocate and liaison with Google Cloud, AWS, and Microsoft, influencing product roadmaps and resolving critical service issues. Advanced Reporting: Develop comprehensive quarterly business reviews (QBRs) for stakeholders, highlighting infrastructure health, spend forecasting, and vulnerability remediation metrics. Operational Excellence: Design and automate provisioning workflows and help desk escalation paths to minimize friction for end-users.

Experience: 3+ years in IT Systems Administration or SaaS Operations. Executive Presence: Exceptional communication skills and the "soft skills" required to support and influence high-level stakeholders and non-technical users. Platform Expertise : Deep architectural knowledge of Google Workspace Enterprise, Anthropic’s developer console, and SSO/SAML integrations (including Okta). Analytical Maturity: Advanced proficiency in data visualization and spend management tools to track $1M+ annual budgets. Adaptability: A sophisticated understanding of the evolving cloud and security landscape, including LLM security, prompt engineering basics, and API-based integrations.