Job
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EmploymentFull-time
Overview
ABOUT THE ROLE
Full job description
ABOUT THE ROLE Join a customer success team at an AI-powered retail SaaS company, supporting small and mid-sized retail and e-commerce clients. You will help clients get value from AI-powered customer tools, working alongside an experienced customer success manager as you grow toward owning your own accounts. WHAT YOU'LL DO
- Respond to client questions by email and in meetings with a friendly, practical, solutions-oriented approach.
- Help clients use AI chat tools effectively and adapt your guidance to their level of technical experience.
- Configure and maintain client settings in product back-end systems.
- Gather and share structured client feedback and product improvement ideas with the Product team.
- Support sales colleagues in assessing product capabilities and scoping potential account expansions.
- Monitor account health, identify growth opportunities, and gradually take ownership of larger projects and client relationships. WHAT WE'RE LOOKING FOR
- A degree in business, business informatics, industrial engineering, or a related field.
- 0-2 years of experience, ideally in a customer-facing support role; SaaS or technology experience is helpful but not required.
- Familiarity with Google Workspace, Slack, and HubSpot, and an ability to learn tools such as Linear.
- Interest in AI tools and prompting, with an aptitude for digital products and back-end systems.
- Native-level German and strong spoken and written English.
- A customer-focused, patient communicator who is proactive, adaptable, organized, and comfortable working independently after onboarding. COMPENSATION & BENEFITS Visa sponsorship is not available for this role. LOCATION Hybrid role based in Cologne, North Rhine-Westphalia, Germany.
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