Learning & Development Specialist - Instructional Designer

The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

Partner with business leaders, subject matter experts, HR partners, and project teams to identify performance needs, skill gaps, and desired learning outcomes. Conduct learning discovery to define the knowledge, skills, and behaviors required for successful performance. Design and develop instructor-led, virtual, digital, and blended learning solutions using instructional design methodologies and adult learning principles. Create curricula, facilitator and participant materials, job aids, videos, assessments, communications, and digital learning content. Translate complex business, technical, and operational information into clear, engaging, and learner-focused content. Independently manage multiple learning projects, coordinating stakeholders, content development, review cycles, implementation, and timelines. Advise stakeholders on learning strategies, delivery methods, technologies, and performance support, and partner with facilitators, trainers, and managers to support implementation and adoption. Evaluate learning effectiveness using feedback, assessments, business outcomes, and other relevant measures to identify improvements. Maintain learning content, including online L&D content in Indigo, to ensure accuracy, consistency, compliance, and alignment with business needs. Contribute to the development of learning standards, templates, job aids, and best practices that improve consistency and quality across learning solutions. Support the learning platforms and content-authoring tools used to develop, deliver, and manage learning. Use approved AI-enabled tools to support learning design, content development, research, reporting, and operational efficiency while protecting confidentiality, ensuring compliance, and reviewing outputs. Contribute to learning projects and process improvements that strengthen employee capability and the learner experience. Support learning program and platform administration, including assignments, enrollments, reporting, content maintenance, and learner communications.

Strong knowledge of instructional design, adult learning, curriculum development, and learning evaluation across instructor-led, virtual, digital, and blended formats. Demonstrated experience applying instructional design and adult learning principles to create effective learning solutions. Proficiency with Microsoft 365, learning platforms, and digital content-authoring tools. Working proficiency with approved generative AI and automation tools, including effective prompting, output validation, confidentiality, and responsible use. Strong consulting and partnership skills, with the ability to gather requirements and recommend practical learning solutions across functions and organizational levels. Strong written, verbal, visual communication, and presentation skills. Ability to manage multiple projects, priorities, and deadlines in a changing business environment. Ability to analyze complex information and develop practical, learner-focused solutions. Commitment to producing accurate, high-quality, learner-centered experiences and materials. Demonstrated initiative, creativity, learning agility, attention to detail, and a continuous improvement mindset. Ability to build effective working relationships across functions, business units, and organizational levels.

Minimum Qualifications Bachelor's degree in instructional design, education, human resources, organizational development, communications, business, or a related field, or an equivalent combination of education and relevant experience. 3+ years of relevant experience in instructional design, learning and development, training development, organizational development, or education. Experience conducting training needs analysis and developing learning solutions for business or operational audiences. Experience designing and developing instructor-led, virtual, digital, or blended learning experiences. Experience managing multiple learning projects and working with subject matter experts and business stakeholders. Experience using content development tools, learning technologies, or learning management systems. Preferred Qualifications Experience supporting financial services, insurance, corporate, operations, contact center, or professional services environments. Experience developing onboarding, leadership development, technical training, change adoption, or process training programs. Experience utilizing learning analytics, learner feedback, or performance data to evaluate learning effectiveness. Experience with Articulate 360 (Rise, Storyline), Vyond, Camtasia, LMS platforms, or similar learning technologies. Experience applying generative AI or automation tools to improve learning design, content development, or learning operations.