Overview
Amazon strives to be Earth's most customer-centric company where customers can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform, driven by the spirit of innovation that is part of the company's DNA. The world's brightest minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world. Amazon Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our DSP team in South Africa. Key job responsibilities We're seeking Account management executive for our Deliv
Full job description
Full Job Description
Amazon strives to be Earth's most customer-centric company where customers can find and discover virtually anything they want to buy online.
By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform, driven by the spirit of innovation that is part of the company's DNA. The world's brightest minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.
Amazon Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our DSP team in South Africa.
Key job responsibilities We're seeking Account management executive for our Delivery service partners - Last mile logistics. In this role you will be responsible to expand and manage operations for a new delivery channel, people and performance management and driving the operational plan.
Key job responsibilities · Quickly understand the business issues and challenges of Transportations operations; identify strengths/weaknesses and suggest areas for improvement · Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications · Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience. · Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems.
A day in the life A day in the life A day in the life Core Job Fundamentals:
1- Monitoring performance of the program daily. 2- Own network compliance score for the associated accounts. 3- Coordinating with various stakeholders to resolve partners escalations.
Internal stakeholders: Program POC DS Manager DS Team Leaders Fleet Supervisor Procurement Payment Team Learning Ambassador
About the team South Africa Operations are a small, but mighty team powering our vision to be the most loved e-commerce store in South Africa by delighting customers with the best, locally-relevant fulfillment experience. We get stuff done upholding Amazon's Day 1 culture. We are committed to developing our employees. We invent in our communities and innovate continuously. When we fail, we do so quickly, learn and iterate.
Basic Qualifications
- Experience in logistics
- Can read write and speak English / Turkish fluently
- Analytical skills - Excel / SQL - Deep dive
Preferred Qualifications
- 2+ years of experience - Operations / Logistics / Supply chain
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Requirements & qualifications
Experience in logistics Can read write and speak English / Turkish fluently Analytical skills - Excel / SQL - Deep dive
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