Loyalty Operations Associate

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Loyalty Operations Associate based in the United States. In this role, you will help deliver accurate, engaging promotional offers that enhance customer loyalty and improve the overall rewards experience. You will manage promotion setup, validate offer mechanics, and ensure eligibility rules, rewards, and customer-facing messaging are correct before launch. Working closely with marketing, CRM, and customer experience teams, you will coordinate promotional activities and help ensure seamless execution. You will monitor live offers, identify operational issues, and collaborate with cross-functional partners to resolve problems quickly and minimize customer impact. By leveraging data, automation, and emerging AI tools, you will contribute to more efficient workflows and stronger operational performance. This opportunity is ideal for a detail-oriented professional who enjoys solving problems, improving processes, and supporting innovative loyalty programs in a fast-paced technology environment.

Build, configure, and maintain promotional bonus offers, ensuring accurate setup and compliance with defined promotion rules and requirements. Test promotional offers before launch to verify eligibility criteria, reward calculations, offer mechanics, customer messaging, and overall functionality. Identify, investigate, and troubleshoot discrepancies or technical issues affecting promotional offers, coordinating with relevant teams to implement effective solutions. Partner with CRM and marketing teams to align target audiences, promotional messaging, terms and conditions, launch schedules, and offer requirements. Monitor active promotions to identify errors, unexpected behavior, or performance issues, helping resolve problems promptly and minimize customer impact. Validate promotional configurations and operational workflows to ensure consistency, accuracy, and a reliable customer rewards experience. Use reporting tools and operational data to monitor offer performance, investigate anomalies, and support informed decision-making. Collaborate with customer experience and other cross-functional teams to resolve promotion-related questions and operational challenges. Identify opportunities to improve promotional setup, testing, monitoring, and quality assurance processes. Explore and apply automation, AI tools, and process enhancements to reduce manual effort, improve accuracy, and increase operational efficiency. Maintain clear documentation of promotional requirements, testing procedures, identified issues, and corrective actions. Manage multiple promotional tasks and deadlines while maintaining strong attention to detail and consistently high standards of execution. Requirements: At least 1 year of experience in loyalty operations, promotional campaign management, quality assurance, or a related operational role. Experience working with promotional offers, rewards programs, or rules-based systems, with the ability to interpret and follow detailed requirements accurately. Strong attention to detail and a quality-focused mindset, particularly when configuring offers, validating eligibility rules, and checking customer-facing communications. Effective problem-solving and troubleshooting skills, including the ability to identify discrepancies, investigate potential causes, and coordinate appropriate resolutions. Experience using data, reports, dashboards, or operational tools to monitor activity, validate outcomes, and identify performance issues. Strong communication skills and the ability to collaborate effectively with marketing, CRM, customer experience, and technical teams. Excellent organizational and time-management skills, with the ability to manage multiple tasks, prioritize competing deadlines, and maintain accuracy in a fast-paced environment. A proactive and adaptable approach, with a willingness to learn new systems, improve workflows, and take ownership of assigned responsibilities. Interest in using AI tools and emerging technologies to streamline processes, improve operational quality, and increase productivity. Preferred: Familiarity with SQL, Sigma, Tableau, or similar data querying, analytics, and reporting tools. Preferred: Experience with campaign management, promotional testing, quality assurance procedures, or customer loyalty platforms. Ability to work remotely within the United States. Willingness to obtain a gaming license from the appropriate state regulatory authority if required for the position. Benefits: Annual base salary: $54,400–$68,000 USD, depending on work location, relevant skills, experience, education, and training. Additional compensation: Bonus and equity opportunities may be available, as applicable to the role and compensation package. Employment type: Full-time position. Work arrangement: Remote within the United States. Technology-driven environment: Opportunities to work with AI tools, automation, and operational technologies that support customer engagement and loyalty. Cross-functional collaboration: Work alongside marketing, CRM, customer experience, and other teams to deliver high-quality promotional experiences. Professional development: Opportunities to strengthen expertise in loyalty operations, promotional management, data analysis, quality assurance, and process improvement. Process innovation: The opportunity to contribute ideas that improve workflows, reduce errors, and enhance operational efficiency. Regulatory support: Guidance through the gaming license application process if a license is required for the position. Specific healthcare coverage, retirement benefits, paid time off, and other employee perks were not detailed in the original posting and should be confirmed during recruitment.