Manager, Account management, RBS - Spark Program

Full Job Description

About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About Our Business Our team will be responsible for managing operational business metrics and related tasks for JP AVS vendors. Our goal is to achieve this through a dedicated team of vendor managers, who will serve as the primary owners of the business metrics for their assigned vendors. You will be accountable for their output and for effectively managing the team. Our primary customers are the vendors who subscribe to the AVS service with the aim of receiving customized support to drive their growth on the Amazon platform. In order to meet and exceed their expectations, we are committed to delivering high-quality services by improving key business metrics that accelerate their success on Amazon.

About the Role Manager Account Management Manager Account Management leads a GL for the program through a team of 10+ Account Manager. You will collaborate internally with leaders from Retail and Vendor Services teams and will be responsible for certain aspects of the vendor’s business with Amazon. Ideal incumbent in this role would always be on a lookout for opportunity to add value to Amazon retail business through serving Amazon vendors. You will be required to analyze data, interact with cross functional teams, recommend and pilot improvements that will help us serve our customers better, inline with our goal to be the Earth’s Most Customer Centric Company.

Key job responsibilities

• You need to monitor and manage the achievement of business metrics for each team member and be accountable for the final results.
• You need to provide weekly reports to relevant internal teams.
• You need to periodically present reports to our vendors along with your team members.
• You need to coordinate internal and external resources to ensure the team can smoothly achieve its goals.
• You need to effectively manage the team’s daily operations, performance management, and personnel management.

Basic Qualifications

• 10+ years of experience in service delivery, operations, or project management, with the ability to thrive in a fast-paced, metrics-driven environment。Account management background is preferred
• At least 3 years of experience in people management and complex metrics management, or in managing complex projects
• Exceptional written and oral communication skills in Japanese, and strong reading and writing skills in English
• Strong communication and leadership abilities
• Able to work effectively in an ambiguous, dynamic, and fast-paced "internet-speed" environment with tight deadlines
• A genuine passion for delivering an outstanding customer experience
• Exceptional skills in data manipulation and analysis
• High attention to detail with a proven ability to manage multiple, competing priorities simultaneously

Preferred Qualifications

• Relevant work experience
• Project management experience and a project management certification
• Lean Six Sigma certification
• Overseas work or study experience
• Experience or skills in an IT or engineering environment
• MBA

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

10+ years of experience in service delivery, operations, or project management, with the ability to thrive in a fast-paced, metrics-driven environment。Account management background is preferred At least 3 years of experience in people management and complex metrics management, or in managing complex projects Exceptional written and oral communication skills in Japanese, and strong reading and writing skills in English Strong communication and leadership abilities Able to work effectively in an ambiguous, dynamic, and fast-paced "internet-speed" environment with tight deadlines A genuine passion for delivering an outstanding customer experience Exceptional skills in data manipulation and analysis High attention to detail with a proven ability to manage multiple, competing priorities simultaneously