Overview
The Multi-Channel Commerce Fulfillment (MCCF) Seller Support Associate serves as the crucial interface between Amazon and our business partners, supporting sellers who utilize Amazon's fulfillment services for their off-Amazon sales channels. This role is responsible for MCF, Buy with Prime (BwP) and ASCS support, providing expert assistance to sellers leveraging Amazon's fulfillment capabilities across off-Amazon sales channels (like Shopify). Key job responsibilities • Navigate and excel in a fast-paced environment while managing multiple seller inquiries through Multi-Channel Fulfillment (MCF), Buy with Prime (BwP) and ASCS (Amazon Supply Chain Services) operations via Seller Central, Supply Chain Portal, Buy with Prime Merchant Console and ASCS Console • Provide comprehensive Buy with Prime support, including integration guidance, troubleshooting, and operational assistance to ensure
Full job description
Full Job Description
The Multi-Channel Commerce Fulfillment (MCCF) Seller Support Associate serves as the crucial interface between Amazon and our business partners, supporting sellers who utilize Amazon's fulfillment services for their off-Amazon sales channels. This role is responsible for MCF, Buy with Prime (BwP) and ASCS support, providing expert assistance to sellers leveraging Amazon's fulfillment capabilities across off-Amazon sales channels (like Shopify).
Key job responsibilities • Navigate and excel in a fast-paced environment while managing multiple seller inquiries through Multi-Channel Fulfillment (MCF), Buy with Prime (BwP) and ASCS (Amazon Supply Chain Services) operations via Seller Central, Supply Chain Portal, Buy with Prime Merchant Console and ASCS Console • Provide comprehensive Buy with Prime support, including integration guidance, troubleshooting, and operational assistance to ensure sellers can successfully offer Prime benefits on their own websites • Provide MCF support including onboarding, catalog uploads, troubleshooting, listings, products, inventory questions, and PO (Purchase Order) processes for bulk inventory sent to MCF • Support top-tier MCF and ASCS managed merchants with high-quality case handling • Quickly adapt to new processes, tools, and business requirements while maintaining high-quality support standards and meeting SLAs • Follow dedicated support paths and processes specific to both MCF and Buy with Prime program requirements • Work closely with program managers to implement new initiatives while maintaining daily operational excellence • Demonstrate flexibility in handling evolving business needs, new information, and process changes while maintaining performance metrics
Basic Qualifications
- Experience with Microsoft Office products and applications
- Speak, write, and read fluently in English
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Graduate- full time (complete)
Preferred Qualifications
- Track record of ownership and bias for action & AI Knowledge
- Must be a part of SPS (Seller Partner Support) and have SPS Knowledge
- Demonstrated expertise in FBA, Catalog/Feeds, and Merchant operations
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Requirements & qualifications
Experience with Microsoft Office products and applications Speak, write, and read fluently in English Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Graduate- full time (complete)
Tips for this job
Practical JobOpportunity guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
JobOpportunity.info helps you discover and organize source listings. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Apply through JobOpportunity →Browse current JobOpportunity listings from Amazon Com Opportunities →
