Mortgage Servicing Specialist

More than 135 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. These core values shape our culture, and we were recently Great Place to Work Certified because of our outstanding workplace culture and employee experience. As well, our financial strength and stability are key reasons Forbes named us one of the Best 100 Banks in America for the ninth consecutive year.

With more than $16 billion in assets and 135 branch locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.

The Mortgage Servicing Specialist I performs foundational loan servicing activities, including transaction processing, record maintenance, and support of day-to-day servicing operations. This role handles routine tasks and inquiries in accordance with established procedures and regulatory requirements, with a focus on accuracy and data integrity.

Targeted starting hourly range (based on experience): $ 1 8.17-$24.59/hour Annual incentive potential Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life Paid vacation time, sick time and 11 company paid holidays 401k (with up to 4% match) Tuition reimbursement

Process loan transactions including payoffs, payment applications, reversals, fees, and journal entries to ensure accurate account and system updates. Respond to routine internal and external inquiries related to loan servicing, including payoffs, statements, and account activity. Monitor payment activity and system reports to ensure transactions align with loan terms and escalate discrepancies as appropriate. Maintain complete and accurate loan documentation by scanning, updating, verifying, and retrieving files as needed. Support audit and compliance activities by maintaining records and adhering to policies, procedures, and regulatory requirements. Perform account maintenance activities including suspense monitoring, returned payments, fee assessments, and payment plan updates (ACH/AFT). Support audit and compliance activities by maintaining records and adhering to policies, procedures, and regulatory requirements.

High School Diploma/G.E.D. 1 to 2 years Experience in mortgage servicing, loan operations, or related financial services activities.

Basic knowledge of mortgage servicing processes, systems, and transaction workflows. Working knowledge of applicable laws, regulations, and internal policies related to loan servicing. Ability to identify basic discrepancies or issues and escalate as appropriate. Ability to utilize servicing systems and tools to process transactions and retrieve information accurately. Ability to communicate clearly and professionally regarding routine servicing inquiries. Ability to work effectively within a team and build constructive working relationships. Ability to follow established procedures and adapt to routine changes in workload and priorities.