Overview
Customer-service role supporting insurance brokers and internal users across phone, chat, email and ticketing channels.
Full job description
Handles platform navigation, login and process questions, documents support tickets, follows escalation procedures and monitors open cases.
Requirements & qualifications
Age 18+; 3-4 CXC/GCE/City & Guilds subjects including English or a U.S. high-school diploma/GED; valid ID, TRN and NIS; flexible shifts; able to train/work onsite; customer-service/BPO experience preferred.
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Verification notes
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