Operations Analyst, RI Operations

Full Job Description

Are you someone who thrives on turning data into actionable insights? Do you enjoy collaborating with teams to solve real business problems? As a Sales Analyst at Amazon, you will play a key role in supporting sales operations by analyzing data, building reports, and helping drive informed decisions that directly impact team performance. You will work alongside peers and cross-functional partners to improve processes and deliver consistent, high-quality results. This is an opportunity to grow your analytical skills while contributing to meaningful outcomes in a fast-paced environment where your curiosity and initiative will be valued.

The AWS RI Operations Team is in need of a driven, analytical, and process-oriented individual to own the creation and processing of Reservation Product transaction requests. We're looking for a motivated self-starter who is excited to escalate systemic issues, identify opportunities for improvement, has experience meeting strict SLAs, is comfortable working from a ticket queue, and has a passion for accuracy.

Key job responsibilities

• Process and audit Reservation Product transactions such as: cancellations, purchases, migrations, and modifications while adhering to Legal, Security, and Compliance requirements
• Occasionally act as escalation point for Reservation Product requests and issues
• Investigate data discrepancies, quickly establish root causes, and propose appropriate solutions
• Vocally self-critical to allow for self-correction of errors
• Communicate effectively across all related channels to ensure transparency of process

Basic Qualifications

• Experience with Microsoft Excel including the ability to create pivot tables and charts, develop formulas such as SUMIF, and use VLookup formulas
• Experience in business analysis and functional roles requiring quantitative, analytical and organizational skills, including intermediate Excel skills (Pivot Tables, VLookups)
• Bachelor's degree or equivalent
• Japanese (Native) and English (Conversational)

Preferred Qualifications

• Experience working with a queue of requests with Service Level Agreements (SLA) and accuracy targets against Standard Operating Procedures (SOP)
• Experience navigating a knowledge base and following Standard Operating Procedures (SOPs)
• Experience performing data analysis and troubleshooting data integrity issues
• Bachelor's degree in finance, accounting or related field
• Occasionally retrieve and evaluate data using Excel and other data management/BI systems

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Experience with Microsoft Excel including the ability to create pivot tables and charts, develop formulas such as SUMIF, and use VLookup formulas Experience in business analysis and functional roles requiring quantitative, analytical and organizational skills, including intermediate Excel skills (Pivot Tables, VLookups) Bachelor's degree or equivalent Japanese (Native) and English (Conversational)