Job
Source description available
Source: Clera (ashby) · A retrieval date records when our system last obtained the source record. It does not guarantee the vacancy is still open or that every detail has been independently checked.
Description from the source
The source description is formatted below for discovery. The provider owns the original wording and may change its requirements or close applications.
EmploymentFull-time
Overview
ABOUT THE ROLE
Full job description
ABOUT THE ROLE This associate-level individual contributor role supports customers after the sale as part of a customer success function at an AI search and discovery startup. You will help customers stay engaged, get ongoing support, and identify opportunities to improve the fit of the service. WHAT YOU'LL DO
- Follow up proactively with customers and provide ongoing post-sales support.
- Build relationships and deliver attentive service as a dedicated customer success partner.
- Track customer analytics and use them to suggest improvements.
- Surface relevant leads and opportunities, gather customer feedback, and help refine the service's fit. WHAT WE'RE LOOKING FOR
- At least 2 years of professional experience; this is not a new graduate role.
- Experience working at a technology company or startup.
- Background in customer success, account management, or post-sales customer support.
- Experience managing ongoing customer relationships, conducting proactive outreach, and using customer metrics or analytics to inform business decisions.
- Experience in AI, search, or discovery is a plus. COMPENSATION & BENEFITS Annual salary range: $70,000 to $90,000. LOCATION On-site in San Francisco, California, six days per week.
Tips for this job
Practical JobOpportunity guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Original authoritative source
JobOpportunity.info helps you discover and organize source listings. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Apply through JobOpportunity →