Operations Manager

Full Job Description

Are you ready to lead a high-performing team that delivers for millions of customers? Amazon is looking for an experienced Operations Manager to take on a critical leadership role within our fulfillment network. In this position, you will oversee department-level operations, driving results across safety, quality, and productivity while developing the next generation of leaders. You will use data and analytical thinking to solve complex problems, optimize processes, and ensure that every package reaches customers on time. If you thrive in a fast-paced environment and are energized by the opportunity to coach teams, improve systems, and deliver meaningful impact at scale, this role is for you.

Key job responsibilities

• Lead, mentor, and develop a team of frontline managers and hourly associates, creating a culture of continuous feedback, recognition, and professional growth across all shifts.
• Drive operational excellence by monitoring critical KPIs, analyzing performance data, and implementing productivity plans through forecast reviews and cross-functional load balancing.
• Champion safety as the top priority by modeling safe behaviors, conducting regular gemba walks, integrating safety into daily planning, and holding leaders accountable for safety improvements.
• Collaborate with support teams including Safety, Human Resources, Engineering, and Quality Assurance to align departmental goals with broader site objectives and resolve systemic issues.
• Identify and implement process improvements by analyzing root causes, evaluating cross-functional impacts, and building scalable solutions that balance immediate operational needs with long-term performance.

A day in the life Your day begins with a safety-focused stand-up where you align your frontline leaders on shift priorities, review overnight metrics, and address any emerging issues. From there, you move to the floor for gemba walks, coaching managers in real time and engaging directly with associates. You spend time analyzing operational data, adjusting staffing plans, and partnering with peer managers and support teams to remove bottlenecks. Whether you are leading a performance review, piloting a process improvement, or preparing your team for peak volume, you are constantly balancing tactical execution with strategic thinking.

About the team Our fulfillment operations team is at the heart of Amazon's promise to customers. We work together across shifts and functions to move products efficiently from warehouse shelves to customer doorsteps, and we are always looking for ways to do it better. Our team values collaboration, continuous improvement, and an inclusive environment where every voice contributes to our shared success. As we continue to grow and launch new capabilities, you will have the opportunity to shape how we operate and help build the future of fulfillment at Amazon.

Basic Qualifications

• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Los Angeles - 91,000.00 - 136,500.00 USD annually

3+ years of employee and performance management experience Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays