Overview
Handle inbound and outbound communication with B2B customers and transport suppliers via Zendesk Check booking quality and confirm transport details meet operational requirements Escalate disruptions and resolve issues within agreed service times (SLAs) Follow our standard operating procedures (SOPs) accurately across all tasks Spot inefficiencies in how we work and flag them to the Operations Supervisor Work closely with our Manila and Netherlands operations teams across shifts
Full job description
Your Job
- Handle inbound and outbound communication with B2B customers and transport suppliers via Zendesk
- Check booking quality and confirm transport details meet operational requirements
- Escalate disruptions and resolve issues within agreed service times (SLAs)
- Follow our standard operating procedures (SOPs) accurately across all tasks
- Spot inefficiencies in how we work and flag them to the Operations Supervisor
- Work closely with our Manila and Netherlands operations teams across shifts
Qualifications And Requirements
- Fluent English, with strong written and verbal communication
- Bachelor’s degree
- Comfortable with rotating shifts, including evenings, nights, weekends and holidays
- Fast and accurate on a computer (you’ll take a short practical test in the first interview)
- Able to learn and remember processes quickly
- Proactive, a natural problem-solver and a team player
Why Us?
- Travel expense and parking reimbursement: we cover a portion of your travel expenses and parking at the office.
- Experience our service: use our cab service twice a year yourself, anywhere in the world.
- Free snacks and refreshments from the pantry.
- 15 vacation days each year, on top of 15 sick leave days.
Requirements & qualifications
- Fluent English, with strong written and verbal communication
- Bachelor’s degree
- Comfortable with rotating shifts, including evenings, nights, weekends and holidays
- Fast and accurate on a computer (you’ll take a short practical test in the first interview)
- Able to learn and remember processes quickly
- Proactive, a natural problem-solver and a team player
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