Overview
Responsibilities: Run discovery and design workshops with business teams for service request and work-order processes Design and configure Oracle Fusion Service: service requests, work orders, queues, assignment rules and SLAs Set up the customer self-service portal (Digital Customer Service) Prepare functional designs, test scripts and training material Lead SIT and UAT for your area and support go-live and hypercare Requirements 6+ years in enterprise applications, including Oracle Fusion Service (or Service Cloud) on 2+ full implementations Hands-on set-up of service requests, work orders, queues and SLAs Functional design and workshop experience with business users Able to travel to Dubai regularly Excellent written and spoken English
Full job description
Full Job Description
Responsibilities:
- Run discovery and design workshops with business teams for service request and work-order processes
- Design and configure Oracle Fusion Service: service requests, work orders, queues, assignment rules and SLAs
- Set up the customer self-service portal (Digital Customer Service)
- Prepare functional designs, test scripts and training material
- Lead SIT and UAT for your area and support go-live and hypercare
Requirements
- 6+ years in enterprise applications, including Oracle Fusion Service (or Service Cloud) on 2+ full implementations
- Hands-on set-up of service requests, work orders, queues and SLAs
- Functional design and workshop experience with business users
- Able to travel to Dubai regularly
- Excellent written and spoken English
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