Order Management Specialist, Returns

Full Job Description

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

Who We Are:

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery. Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.

About the Role

As an Order Management Specialist, Returns, you will support the returns process by ensuring requests are accurately reviewed, processed, and resolved in a timely manner. You will help maintain operational accuracy, identify process improvements, and resolve complex issues across Order Management, Finance, Sales, Support, and other teams. This is a hybrid role based in Islamabad only.

What You’ll Do

• Manage return requests from initiation through resolution, ensuring accurate documentation and timely completion.

• Review customer accounts, orders, invoices, and related records to validate return eligibility and required actions.

• Coordinate with internal teams to resolve return-related issues, exceptions, credits, replacements, and account updates.

• Maintain accurate records in relevant business systems and ensure transactions follow established policies and controls.

• Monitor return activity and operational metrics to identify trends, risks, and opportunities for improvement.

• Investigate root causes of recurring issues and recommend process improvements that increase efficiency and customer satisfaction.

• Prepare reporting and analysis to support operational reviews and informed decision-making.

What We’re Looking For

• 0 - 1 year of experience in order management, returns operations, billing, collections, or a related business operations function.

• Bachelor’s degree in Accounting, Finance, Business, or a related field is mandatory.

• Experience managing transaction-based workflows in a high-volume environment with strong attention to detail.

• Familiarity with CRM, ERP, billing, or order management systems.

• Strong analytical and problem-solving skills, with the ability to investigate discrepancies and recommend appropriate resolutions.

• Proficiency in Microsoft Excel or Google Sheets for maintaining records and analyzing operational data.

• Clear written and verbal communication skills in English.

• Ability to prioritize competing requests, manage deadlines, and work effectively with cross-functional teams.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

Regarding US-based roles, depending on your role and primary work location, Motive Technologies, Inc. (“Employer”) discloses candidates may be required to execute a non-compete covenant with the Employer. This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law.

Non-compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds.

All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.