OS&D Account Manager II

Schedule: Full Time Job Type: Hybrid Salary Type: Salary Req #: 3419  About the Role   Uber Freight is looking for an OS&D Operations Representative to help develop processes and system improvements that continuously set a higher standard. This individual will participate in the operations of critical business processes that involve delivery exceptions. They will work with carriers and customers to work towards mutual resolution of issues. Individual must have strong decision making ability and be able to utilize team SOPS, but be able to think outside the box and be able to operate in a changing environment.  In addition to escalation resolution, you will drive continuous improvement to Uber Freight’s delivery exception management space, reducing the impact of these incidents across all aspects of our business. While each incident is unique, identifying and surfacing actionable trends will be a key part of this role.   Although cases are managed by the individual there is extensive team collaboration and must be willing to chip in when it is busy season or at times of staffing constraints.  What the Candidate Will Do   Work across functions to continually seek new solutions for team efficiency and customer logistics challenges  Drive forward the future vision of Uber Freight with our product team and help sell that vision to our customers  Own all core account metrics and goals across account management teams  Passionately prioritize the service needs of our customers  Develop process and system improvements to continually raise the bar of execution  Resolve any issues that come up in the normal operation of freight  Manage both Internal and External Stakeholders with urgency and ownership of the issue  Basic Qualifications   College degree or equivalent experience Experience problem solving and proposing unique solutions to complex issues while providing top tier customer support  Strong attention to detail   Outstanding work ethic and sense of urgency   Excellent written and verbal communication skills - You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the meaningful points, and disseminate priority insights  Commitment to continuously improving (self and business)  Minimum 2 years of related experience Preferred Qualifications   Bachelor's degree strongly preferred  First-hand experience working with both shipper and carrier partners   Domain-specific knowledge in cargo risk & security, carrier & shipper fraud, compliance, and/or safety in the logistics (or related) industries  Ability to flourish in a high growth tech environment where change is constant  Intermediate ability in Microsoft Office and Google suite Benefits & Compensation for U.S. Employees Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role. Illinois: The target base salary for this position is between $54,000-$67,000 About Uber Freight   Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com . Candidate Privacy Notice Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice . EEOC Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.