Partner Program Operations Manager

PARTNER PROGRAM OPERATIONS MANAGER     About AvePoint AvePoint is the unifying Trust Layer for AI. AvePoint enables more than 28,000 organizations and 6,000 channel partners to protect, secure, and govern their entire AI estate across data, infrastructure, AI and agents for Microsoft, Google, Salesforce, and other leading cloud environments — so that enterprises can deploy AI with confidence and scale innovation without scaling risk. To learn more, visit www.avepoint.com . Role Summary     We are hiring a Partner Program Operations Manager to own the end-to-end operational execution of the partner program across systems, processes, and data.    This role acts as the operational backbone of the partner ecosystem, ensuring that program design is translated into scalable, efficient, and auditable execution within the Partner Portal (PRM), CRM, and integrated platforms. You partner closely with program leadership, CRM administration, product teams, and external vendors to drive system integrity, process consistency, and operational excellence.    This is an experienced individual contributor role. You serve as the primary expert for partner systems, workflows, and data governance. You do not manage people or own program strategy. You own how the partner program runs inside the systems that power it.    What This Role Is vs. Is Not     This Role IS     This Role IS NOT     The operational backbone of the partner program across PRM, CRM, and integrations    A program strategy designer or partner program owner (that's channel leadership)    The primary expert and go-to owner for the Partner Portal (PRM)    A CRM administrator (you partner with CRM admins, you are not one)    The translator of business requirements into workflows and system configurations    A software developer (you define requirements developers build against)    The owner of data integrity and governance between CRM and PRM    A dashboard or reporting analyst    An experienced individual contributor and project manager for partner systems    A people manager or team lead      Core Responsibilities     Partner Portal & PRM Operations (40% of Role)     You own the day-to-day operation, governance, and evolution of the Partner Portal and PRM.    Own daily operation and governance of the Partner Portal: lifecycle, user experience, and audit readiness    Coordinate and own the release of new content on the Partner Portal    Support Partner Program changes through clear operational guidance    Act as the go-to expert for anything related to the Partner Portal or PRM    Serve as Project Manager on all initiatives around the Partner Program and related systems    Data Integrity & Systems Governance (25% of Role)     Ensure data integrity between CRM and PRM, including field mapping accuracy and active ownership    Enforce governance rules on field values    Run large-scale data hygiene activities and operational clean-ups    Partner with CRM admins on structural changes and data consistency    Manage operational aspects of integrations    Workflow Configuration & Technical Translation (20% of Role)     Translate business requirements into technical descriptions and workflow designs that account for system configurations and dependencies, serving as the basis for developers    Configure, test, and maintain workflows    Identify and resolve workflow failures or inconsistencies    Operationalize global incentives into system workflows and processes, ensuring consistent execution    Coordinate with internal stakeholders and vendors    Enablement, Communication & Reporting (15% of Role)     Prepare, run, and support enablement sessions and content    Prepare and execute communication for system changes internally and externally    Build and maintain process documentation aligned with actual system behavior    Support forecasting and prepare program performance reporting    Primary KPIs     KPI     Definition     Target     Frequency     CRM-PRM Data Integrity    % of records with accurate field mapping and values    ≥95%    Monthly    Portal Content Release SLA    % of content releases delivered on schedule    ≥90%    Monthly    Workflow Reliability    % of workflows running without failure or manual correction    ≥95%    Monthly    Audit Readiness    % of portal governance checks passing audit    100%    Quarterly    Incentive Operationalization    % of global incentives executed correctly in-system    ≥95%    Per program    System changes communicated and user guides updated before release    % of defined change management activities    100%    Per change    Partner program reports delivered on time    % of recurring and ad-hoc reports provided    100%    Quarterly      Secondary KPIs     KPI     Target     Process documentation coverage    100% of active workflows    Recurring enablement session completion    ≥80%    Stakeholder satisfaction    ≥4.5/5    Data clean-up cycle time    Decreasing trend    Integration issue resolution time    Within defined SLA    Required Skillset: Minimum 5 years of experience in operational or project management roles    Hands-on experience with PRM, CRM, or similar system-driven environments    Strong ability to translate business requirements into workflows and system configurations    Experience managing data integrity, governance, and process optimization    Proven ability to work cross-functionally with technical and non-technical stakeholders, including vendors, on a global level    Strong problem-solving skills with attention to detail and ability to troubleshoot system and process issues    Effective communication skills, including experience delivering enablement and creating operational documentation      Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice .

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