Overview
The Patient Care Coordinator is the employee that handles all customer inquiries and complaints as appropriate, including Spanish translation calls. This position at the corporate office works closely with the Sales Support & Liaison Team Lead and Operations Supervisor and contributes greatly to the overall satisfaction of our customers, vendors, and business associates. Interacts with customers via text, telephone, email, online chat, or in person to provide support and information on an assigned product or service. Ensures that appropriate actions are taken to resolve customers problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff. Performs other related duties
Full job description
Description
Full Job Description
The Patient Care Coordinator is the employee that handles all customer inquiries and complaints as appropriate, including Spanish translation calls. This position at the corporate office works closely with the Sales Support & Liaison Team Lead and Operations Supervisor and contributes greatly to the overall satisfaction of our customers, vendors, and business associates.
- Interacts with customers via text, telephone, email, online chat, or in person to provide
- support and information on an assigned product or service.
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Maintains customer accounts and records of customer interactions with details of
- inquiries, complaints, or comments.
- Uses knowledge of a specific product, service, or other assigned area of expertise to
- answer inquiries or to forward to the appropriate staff.
- Performs other related duties as required and assigned.
Requirements
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Knowledge of, or ability to learn, product, service, or area of customer service specialization.
- Able to perform the essential duties of this position without posing a “direct threat” to the health or safety of self or others.
EDUCATION/EXPERIENCE:
- High school diploma or equivalent.
- Customer service experience required.
Benefits
- HMO with 1 free dependent upon hire
- Life Insurance
- 20 PTO credits annually
- Great Company Culture
- Career Growth and Learnings
- Equipment will be provided by the company
- 10% Night Differential
- NIGHT SHIFT
- ONSITE (SM Clark or Makati)
- Php 28,000 (Basic) + 4,500 PHP (Allowance)
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
Discovered directly from the employer’s public Workable account endpoint with details=true where supported. Public description, responsibilities, requirements and benefits were normalized into complete candidate-facing sections. Complete structured details were extracted from the public authoritative source while preserving the original application link.
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Apply Superstaffjobs Careers ↗Browse current Job and Scholarship listings from Apply Superstaffjobs Careers →
