Overview
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Pessoa Analista Cobrança Estratégica based in Braz
Full job description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Pessoa Analista Cobrança Estratégica based in Brazil. This is a strategic, customer-focused role dedicated to recovering revenue while rebuilding relationships with customers at risk of churn. You will investigate the reasons behind delinquency and cancellations, combining customer insight, negotiation, and data analysis. The role goes beyond traditional collections, focusing on consultative conversations and practical plans to reactivate customers. You will analyze customer behavior, engagement patterns, and historical data to identify risks and retention opportunities. Working closely with Customer Success, Support, Sales, Finance, and other teams, you will turn insights into concrete retention strategies. This is an opportunity to make a measurable impact on revenue recovery, customer retention, and the overall customer experience. The position is fully remote and suited to an analytical, investigative professional who thrives on solving complex customer challenges.
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