Physical POS Risk Operations Specialist

iyzico iyzico was founded in 2013 to provide online payment services and artificial intelligence-based payment technologies to businesses of various sizes in the world of e-commerce. By making the complex payment processes simple through its easy and secure platform, iyzico had achieved significant successes through supporting thousands of businesses in digitalization and was acquired by the global payment systems giant PayU in 2019. With such a robust structure, iyzico is operating on the principle of democratizing financial services and making them accessible for everyone alongside the services it provides to businesses. Through iyzico Buyer Protection, consumers’ concerns regarding shopping online are resolved and better experiences are enabled. Control is handed back to the consumers by 24/7 live support through the iyzico mobile app and convenience in cancellation/returns processes. To this date, more than 2 million consumers shopped online under the security provided by iyzico Buyer Protection and this number is increasing daily. Via pay with iyzico, which is a blended payment solution, millions of consumers who do not use banking can safely shop online under the belt of iyzico Buyer Protection.

Manage physical POS operational processes and follow up on activation and go-live activities Coordinate with customers, merchants and relevant teams to ensure smooth operations Track operational issues, take the necessary actions, and ensure timely resolution Identify operational issues and contribute to process improvements

Preferably experience in POS, operations, customer service or onboarding in the payments or financial services sector Basic knowledge of physical POS processes and payment systems Proficiency in MS Office, especially Excel Strong problem-solving, follow-up and task management skills Ability to manage multiple operational processes simultaneously Collaborative approach to working with different teams Detail-oriented, organized, and disciplined approach to work

A culture of continuous development: conferences, in-house events to stay up-to-date on current trends and technology. (Everyone’s encouraged to get on the stage and share expertise with teammates and the community) Online Training Platform (Free access to Udemy, Harvard ManageMentor, Getabstract, etc.) Freedom under responsibility is our common mindset. That’s how we designed our flexible working model called iyzico Homequarters. Our headquarter is in Altunizade An iyzicoMate is assigned to help you with anything you may need on your onboarding A detailed orientation program designed for you to fully grasp the iyzico culture Meal & Internet Allowance Transportation Allowance A gift voucher to meet tech needs and ergonomic workspace at home Macbook (and monitor if needed) Employee support program: free psychological counseling, legal advice, financial advice etc. Private health insurance Access to a wide network of sports facilities 1 day birthday leave