Principal Manager, Customer Experience - Product Management

Full Job Description

This customer-obsessed individual will manage and grow a team of Customer Acceleration Team (CAT) Product Managers responsible for accelerating customer success, driving product adoption, and influencing product strategy through deep engagement with enterprise customers: You will support the team to maximise their impact and career growth, while fostering an inclusive team culture that values diverse experiences and perspectives. Previous direct people management experience is a mandatory requirement for this role. Lead Customer Impact: Drive customer-centric execution across strategic engagements, ensuring customers achieve measurable business outcomes. Identify systemic adoption barriers and influence engineering investments that improve customer success at scale. Influence Product Strategy: Establish and maintain mechanisms to collect, synthesize, and communicate Voice of Customer (VoC) insights. Partner with engineering and feature PM teams to influence roadmap priorities, supportability improvements, service readiness, and product quality. Translate customer feedback and market signals into actionable recommendations for engineering leadership. Drive Organizational Execution: Own organizational objectives, priorities, and operating rhythms aligned to Windows Cloud business goals. Define scalable engagement models, processes, and tooling that enable CAT to deliver consistent global impact. Build Cross-Functional Alignment: Serve as a trusted partner to engineering, Customer Success, Services, Support, and Sales organizations. Drive executive-level alignment around customer priorities, business risks, and strategic opportunities. Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development. These requirements include but are not limited to the following specialized security screenings: Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development. OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 12+ years experience in engineering, product/technical program management, data analysis, or product development. OR equivalent experience. 5+ year's people management experience. Experience with Windows 365, Azure Virtual Desktop, End User Computing, Cloud Infrastructure, or Digital Workplace technologies. Experience working with large enterprise customers and executive stakeholders. Solid analytical skills with experience transforming customer insights into strategic recommendations. Experience with Power BI, Power Platform, Copilot, AI-enabled productivity solutions, or customer insights platforms. Experience operating effectively across engineering, product, field, and customer-facing organizations. Exceptional executive communication, stakeholder management, and influence skills.