Principle Customer Success Account Manager

Full Job Description

You do this as an integral part of the account team, complementing the Account Executive's commercial leadership with delivery and adoption leadership. Your responsibilities span three themes: owning the customer success engagement end to end, leading the planning and governance of large transformation programs, and orchestrating people across roles through a collaborative, composed leadership style. Own customer success and value realization end to end Own the end-to-end customer engagement lifecycle for one or more strategic enterprise accounts — from listening and consulting through design, delivery, value realization and ongoing optimization — ensuring clean handovers and evidenced business outcomes at every stage. Act as a trusted advisor to senior customer stakeholders across business and technical functions, developing long-term relationships grounded in a deep understanding of each customer's business context, operating model and technology landscape. Develop and maintain customer success plans and strategic delivery roadmaps — in partnership with the Account Executive and account team — that align engagements to the customer's priorities, prioritize investments and set clear executive expectations on outcomes, risks and dependencies. Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND several years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND severa years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience. Fluent in Norwegian and English, both spoken and written. Reside in the Stavanger area and able to be on-site with customers on a regular basis. Demonstrated track record of leading large, multi-year, multi-workstream cloud or data transformation programs for major enterprise customers. Understanding of cloud platforms, modern data and AI services, and the role of specialist ISV ecosystems in enterprise transformation programs. Bachelor's degree in Business, Computer Science, Engineering or a related field, with decade plus years of experience in customer success, solution delivery, customer-facing consulting, practice management or portfolio management — or a Master's degree in a related field with decade plus years of equivalent experience, or equivalent professional experience. Proven ability to act as a trusted advisor to senior customer stakeholders and to lead business value conversations at executive and board level. Proven communication, facilitation and stakeholder management skills, with a steady, consensus-building style and the resilience to operate under sustained program pressure. Proven problem-solving skills and a structured approach to risk identification, escalation management and operational governance. Industry experience from the oil and gas sector is highly valued. Candidates without direct oil and gas experience are expected to demonstrate equivalent depth in another large-scale, asset-intensive or highly regulated industrial sector. Broader energy-sector experience beyond oil and gas, including upstream, midstream, downstream, renewables or new-energy domains is preffered. Formal project and program management experience, ideally evidenced by PMI, PRINCE2, MSP or equivalent certification. Service management certification such as ITIL Foundation, and relevant cloud platform certifications (e.g., Azure, AWS or equivalent). Change management qualifications such as Prosci, or equivalent practical experience leading large-scale organizational change.