Product Specialist

Who We Are Intropic is a fast-growing, venture-backed information company. We believe information helps people make better decisions and fuels innovation, and we build software and data products that help people get more value from it. Our journey starts in finance and capital markets, where information moves trillions of dollars: our index rebalance forecasting, index intelligence and related datasets are already used daily by Portfolio Managers, Traders and Researchers at some of the world's largest hedge funds, asset managers and trading firms. We're just getting started.

We are now opening our first office in Asia-Pacific, in Hong Kong. Our APAC client base of quantitative funds, trading firms and sell-side institutions across Hong Kong, Japan and Singapore has grown to the point where it needs specialist support during its own market hours rather than from London. This hire is a founding member of that presence. You will be backed by the full weight of our London headquarters in Canary Wharf: our research, engineering, product and commercial teams, established processes and a client book that already spans the region. In other words, start-up ownership and visibility with the backing of an established, well-capitalised business behind you.

You will join as a Product Specialist , the person who sits at the centre of how Intropic's proprietary equity rebalance datasets, including Passive Fund Intelligence (PFI) and Index Intelligence, are delivered to institutional clients in APAC. Product Specialists at Intropic own the technical delivery and the relationship: onboarding and implementing new client teams, fielding detailed index-methodology and integration questions in real time, and making sure every client is getting the most out of their subscription. This is a role with a clear path. As you build deep product knowledge and your own client relationships, you will grow into an Account Manager for the region, taking commercial ownership of renewals, expansion and new business across APAC. We will help you learn the business and the industry as quickly as possible. What You'll Be Doing • Lead the technical onboarding and implementation of Intropic's equity rebalance datasets for new client teams across APAC, from configuring entitlements, dataset and licence permissions across our API, portal and SFTP channels, to walking quantitative and trading desks through the data model, action codes and forecast series until they are production-ready. • Act as the first point of contact for product and index-methodology queries on index events across S&P, Russell, MSCI, FTSE, STOXX, TOPIX, Nikkei, CSI, Hang Seng and ASX, often in real time over client chat and during APAC market hours. • Work continuously with clients to ensure they are maximising value from their Intropic subscriptions: monitoring usage, running training sessions and demos, and resolving issues quickly. • Support evaluations and trials of our full product suite with senior counterparties at banks and investment firms in the region, progressing to owning renewals, expansion and new client acquisition as you step into account management. • Be the voice of APAC clients inside Intropic: understand where they spend their time and money and feed that back to the researchers and engineers responsible for building and maintaining our products. • Help establish Intropic's presence in Hong Kong, working closely with the London team on coverage, processes and the local client calendar.