Regional Director - US East & LATAM

Full Job Description

People Management Manage, lead, and develop direct reports including clearly communicating performance standards; ensuring that all team members have annual, measurable priorities and that all employees receive timely, annual performance reviews against those commitments; and ensuring that team members have updated career development plans and receive appropriate career coaching. Drive culture, values, and behavior consistent with an "exceptional" GWS team. Identify and execute best practices within the region to support the continuous development of global knowledge base. Fully accountable for the execution of the regional budget. Oversees the budgetary execution. Authorizes spending up to the approved limit. Makes business case for budget approval. Socialize the budget and impact with key senior stakeholders. Establishes budget by forecasting costs and updating spending targets in partnership with the Finance team and senior leadership. Reviews and approves financial models to understand specific development pro forma and valuation components. Reviews and approves associated capital plans. Drives budget planning, forecasting, and tracking for facilities in collaboration with finance stakeholders. Identifies and incorporates cost-effective solutions for the delivery of construction projects. Optimizes costs to align with the allocated budget. Client Relationship Management Sets the vision when partnering within one's own team and other internal teams (e.g., Real Estate and Facilities regions, Finance, Procurement, Security, Global Workplace Services Technology, Global Shared Services (GSS), Information Technology, Corporate, External, and Legal Affairs (CELA), Project Engineering, Business Risk Management, etc.). Builds coalitions of support across the business and industry, and holds internal teams and external partners accountable for sharing information and meeting mutual commitments. Cascades and creates clarity to operate the business and manage the organizational resources. Partners with business group leaders to identify strategic business group requirements. Accountable for Real Estate & Facilities commitments to the business based on a large-sized portfolio. Partners with clients on a high-level regional or strategic level to build an aligned strategy, understand customer requests, share information, drive action across teams, overcome obstacles by resolving issues, and engage stakeholders to fulfill goals. Coaches others and drives accountability with internal teams and external partners to meet customer goals. Reviews reporting information (e.g., market reports) at a regional level, identifies trends, and provides strategic recommendations. Serves as a point of escalation to resolve complex issues. Construction and Real Estate Project Management Oversees and guides the team of construction and project management (e.g., letters of intent, contract negotiations). Sets the overall project strategy. Reviews and provides feedback internally to help ensure approval of projects and the mitigation of risk. Guides cross-team delivery in the review, due diligence, design, and entitlement to allow for the construction. Seeks and provides approval in line with corporate policy. Continuous Improvement / Innovation Oversees continuous process-improvement programs. Coaches staff to act on program, account, and service-delivery feedback. Decides regionally which cost savings activities to roll out across the region. Evaluates new global internal and external automation solutions and vendor recommendations to enhance efficiency and employee experience. Drives and delegates the development and implementation of efficient process updates and optimizations. Champions the innovation process and promotes initiatives for their team. Contract Management Ensures contracts are signed and the compliance process is followed. Facilities and Services Management Ensures the team delivers strategic lifecycle planning for employee services and facilities management for a select district. Work with business groups and partners to align facility services and performance levels with business goals and drivers. Partners with vendors to drive strategic initiatives, ensure technology is leveraged appropriately, and look across Facility Management performance at a regional level. Reviews the team's performance (e.g., customer satisfaction) and creates strategic performance goals. Seeks and provides approval in line with corporate policy. Partnership Management Engages with and manages the relationship and performance with service providers on a quarterly basis. Establishes goals and tracks key performance indicators (KPIs) to gauge vendors' performance. Resolves escalated issues from service providers. Creates contracts in partnership with Legal. Prepares Request for Proposal (RFPs), reviews vendor proposals, helps to select a vendor, and negotiates pricing in partnership with Legal and procurement teams. Develop long-term relationships with industry vendor-leading companies. Real Estate Evaluation (Strategy) Reviews the team's location assessment results and recommendations, and provides feedback. Oversees strategic acquisition opportunities and facilitates executive proposals aligned with regional strategies and new site acquisitions. Bachelor's Degree in Business Management, Real Estate, Project Management, or related field AND 7+ years relevant experience OR 10+ years equivalent experience. 7+ years people management experience. Bachelor's Degree in Business Management, Real Estate, Project management, or a related field AND 10+ years Portfolio Management, Real Estate, or Office Management experience OR 15+ years equivalent experience.