Registration & Customer Service Coordinator (Tagalog Speaker) – Family Entertainment Center

We are looking for a proactive and organized Registration & Customer Service Coordinator (Tagalog Speaker) to join a leading children's entertainment and activity center in Abu Dhabi. The successful candidate will be responsible for monitoring daily attendance, managing registrations, maintaining accurate records, and providing excellent customer service to children and their families. The ideal candidate should be fluent in Tagalog and English, possess strong administrative skills, and enjoy working in a family-oriented environment.

Key Responsibilities

• Monitor and record the attendance of children participating in activities and programs.
• Maintain accurate attendance logs, registration records, and membership information.
• Track late arrivals, absences, and attendance trends, and report them to management as required.
• Assist with child check-in and check-out procedures while ensuring compliance with safety protocols.
• Communicate professionally with parents regarding attendance, schedules, and program updates.
• Ensure all participant information is updated and accurately maintained in the system.
• Prepare daily, weekly, and monthly attendance reports.
• Support front desk operations, including registration, inquiries, bookings, and customer assistance.
• Coordinate with activity coordinators and supervisors to ensure smooth daily operations.
• Handle telephone calls, emails, and customer inquiries in a professional and timely manner.
• Assist in organizing events, activities, and special programs when required.
• Ensure confidentiality and proper handling of all participant records.

Requirements

• Diploma or Bachelor's Degree in Business Administration, Education, Hospitality, or a related field.
• Previous experience working in children's centers, educational facilities, family entertainment venues, nurseries, or schools is an advantage.
• Experience using attendance management or registration systems is preferred.
• Fluent in Tagalog and English (spoken and written).
• Strong organizational and record-keeping skills.
• Excellent communication and interpersonal abilities.
• Proficient in Microsoft Office applications, particularly Excel and Outlook.
• Strong attention to detail and accuracy.
• Ability to work effectively in a fast-paced, child-friendly environment.
• Professional appearance and customer-focused attitude.

Skills & Competencies

• Attendance & Registration Management
• Administrative Support
• Customer Service Excellence
• Data Entry & Record Keeping
• Communication Skills
• Problem Solving
• Time Management
• Attention to Detail
• Teamwork
• Microsoft Office Proficiency

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Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website.

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