Restaurant Manager – Italian Restaurant - Italian National

• Oversee the daily operation of the Italian restaurant, ensuring smooth and efficient service.
• Maintain Fairmont luxury service standards at all times.
• Conduct daily briefings with the restaurant team.
• Monitor restaurant appearance, cleanliness, and ambiance.
• Ensure all opening and closing procedures are completed accurately.
• Coordinate with the kitchen team to ensure timely and high-quality food service.
• Supervise reservations, seating arrangements, and guest flow.

• Deliver exceptional and personalized guest service.
• Welcome and engage with guests during service.
• Handle guest complaints promptly and professionally.
• Build strong guest relationships and encourage repeat business.
• Ensure all guest feedback is followed up and appropriate corrective actions are implemented.
• Promote Fairmont's "Turning Moments into Special Memories" philosophy.
• Recruit, train, coach, and develop restaurant colleagues.
• Conduct performance evaluations and provide continuous feedback.
• Prepare staff schedules based on business demand.
• Ensure compliance with grooming, hygiene, and uniform standards.
• Foster teamwork, employee engagement, and a positive working environment.
• Conduct daily training sessions to improve product knowledge and service standards.
• Achieve departmental revenue and profitability targets.
• Monitor daily sales performance.
• Control labor costs through effective scheduling.
• Manage operating expenses and maximize productivity.
• Review financial reports and identify improvement opportunities.
• Maintain high standards of food presentation and beverage service.
• Collaborate with the Chef de Cuisine on menu planning and seasonal promotions.
• Ensure authentic Italian dining experiences are consistently delivered.
• Monitor portion control and service consistency.
• Support wine and beverage promotions to increase revenue.
• Monitor restaurant inventory and operating supplies.
• Control breakage, spoilage, and waste.
• Ensure proper stock ordering and storage procedures.
• Conduct regular inventory counts.
• Maintain cost-effective operations while preserving service quality.
• Ensure compliance with HACCP, food safety, hygiene, and sanitation standards.
• Maintain a clean and safe working environment.
• Ensure compliance with local municipality regulations and hotel policies.
• Conduct regular health and safety inspections.
• Report maintenance issues promptly.

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum 3–5 years of experience as a Restaurant Manager in a luxury hotel or fine-dining Italian restaurant.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Sound knowledge of Italian cuisine, wines, and restaurant operations.
• Strong financial and analytical skills.
• Knowledge of HACCP and food safety regulations.
• Proficiency in Microsoft Office and restaurant POS systems.
• Fluent in English; Italian language skills are an advantage.

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