Sales Coordinator

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sales Coordinator based in Brazil. We are looking for a detail-oriented and proactive Sales Coordinator to support international sales teams and ensure smooth, efficient sales operations across the Latin American region. In this role, you will provide essential pre-sales and post-sales administrative support, helping sales professionals manage customer accounts, pricing requests, orders, and internal processes. You will collaborate with cross-functional teams, including Finance, Order Management, Business Applications, and Global Support, to resolve issues and maintain accurate sales records. Your work will contribute to operational efficiency, compliance, and a seamless customer experience throughout the sales cycle. This opportunity is ideal for an organized professional who enjoys working with CRM systems, coordinating multiple priorities, and building strong relationships in a collaborative, global environment. You will also have opportunities to expand your product knowledge, develop your sales operations expertise, and contribute to business growth and customer retention.

Provide pre-sales operational support: Create new customer accounts, assist with special pricing requests, calculate buyback and co-term requests, respond to sales inquiries, and direct requests to the appropriate teams. Manage internal sales support requests: Monitor and process internal help desk queues, respond to administrative inquiries, and ensure sales teams receive timely and effective assistance. Coordinate post-sales activities: Support global sales teams with daily administrative tasks, including account maintenance, order management, product upgrades, and contract term extensions. Maintain CRM data accuracy: Update and manage customer accounts and contact information in Salesforce, ensuring records remain accurate, complete, and compliant with internal data standards. Collaborate across departments: Work closely with Finance, Order Management, Business Applications, and Global Support to resolve order-related issues and streamline sales processes. Oversee order processing and approvals: Investigate order discrepancies, ensure correct order assignments, manage NetSuite account and order approvals, and maintain established service-level agreement (SLA) standards. Support licensing compliance: Coordinate internal communications related to license compliance and help ensure sales activities follow applicable policies and procedures. Maintain product and systems knowledge: Participate in training sessions and stay up to date on products, services, CRM platforms, internal tools, marketing materials, and product positioning. Contribute to sales team effectiveness: Promote collaboration, information sharing, and a customer-focused approach that supports new business development, renewals, and account growth. Protect confidential information: Follow security and privacy policies to safeguard company information and customer data. Support departmental initiatives: Participate in projects and other operational activities as assigned by management to improve processes and overall team performance. Requirements: Sales and administrative experience: Previous experience in sales is preferred. Experience as a Sales Coordinator or in a similar administrative support position is a strong advantage. CRM and business systems proficiency: Hands-on experience with Salesforce CRM and NetSuite is required to manage customer records, process orders, and support sales operations. Microsoft Excel skills: Proficiency in Excel and the ability to handle data, maintain records, and support administrative reporting accurately. Customer relationship management: Strong customer engagement and relationship-building skills, with the ability to communicate professionally and provide responsive support to internal and external stakeholders. Communication skills: Excellent written and verbal communication skills, including the ability to handle inquiries, coordinate information across departments, and resolve issues effectively. Organizational abilities: Strong attention to detail, time management, and prioritization skills, with the ability to manage multiple requests while meeting deadlines and service standards. Problem-solving skills: A proactive and analytical approach to investigating order issues, identifying discrepancies, and coordinating appropriate solutions. Teamwork and collaboration: Ability to work effectively in a team-based environment, build positive working relationships, and contribute to shared sales objectives. Independent working style: Demonstrated ability to manage responsibilities autonomously, exercise sound judgment, and maintain productivity in a remote working environment. Adaptability and flexibility: Willingness to accommodate extended working hours during quarter-end periods when business needs require additional support. Travel availability: Ability to travel approximately one to two weeks per year for sales meetings, training sessions, and related business activities. Commitment to confidentiality: Understanding of the importance of protecting sensitive business information and maintaining customer data security. Benefits: Remote work: Work remotely from Brazil while supporting a global sales organization. International exposure: Collaborate with colleagues and cross-functional teams across different regions and departments. Professional development: Access training opportunities to strengthen your knowledge of products, services, CRM platforms, and sales operations. Career growth opportunities: Develop transferable skills in sales coordination, customer relationship management, order administration, and business operations. Collaborative work environment: Join a team-oriented culture that values accountability, knowledge sharing, customer satisfaction, and continuous improvement. Meaningful business contribution: Play an important role in supporting sales performance, improving operational efficiency, and strengthening customer relationships. Technology and innovation exposure: Gain experience supporting solutions within the cybersecurity and endpoint protection industry.