SAP China iXp Intern - Intern Queue Manager for Technical Support - Dalian

Full Job Description

Job Description

What you’ll bring

You're a currently enrolled student ready for a structured experience at SAP. You're curious, resilient, and adapt well when things change. You communicate clearly, collaborate across teams, and bring creative thinking to problems. You're developing your business and AI foundations — and you take self-starting to deliver results. You bring emotional intelligence and cultural awareness to your work and your team.

· Currently enrolled in a bachelor’s or master’s degree program; IT-related major will be an advantage

· Proficiency in English (spoken, written and customer management)

· Previous experience in support role or customer service will be an advantage.

· Open and professional communication style

· Self-motivative individual with a growth mindset

· A team player and can learn and adapt quickly.

What you’ll build

You'll join a team working on live priorities and gain cross-functional exposure through the IXP programme. Your mentors will guide you, and you'll set and deliver real goals.

· You will work in a team with close collaboration with experts from all over the world with a focus on supporting customers.

· You need to work collaboratively with other experts to guarantee the service level agreements with SAP customers and ensure the timely support service can be provided to SAP customers in terms of issue urgency and process compliance.

• Monitor and dispatch all the cases reported from customer following rules and takes timely action.

· Proficiency in English communication is very important for your daily work.

Where you belong

During your internship you will be part of SAP Next Gen, a global network of early career talent connected through events, peer learning, and shared goal. Your internship is a launchpad built on real skills and lasting connections.

You will join a diverse and inclusive team. The team values open communication, new ideas, mutual respect and knowledge sharing. Team members work collaboratively and are encouraged to ask for help, share experience and support one another in delivering reliable service to customers.

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Additional Information

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP

• Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
• Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
• Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

#SAPNextGen

#SAPiXpChina

About SAP With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives. As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.