Security Concierge Mon-Fri 8am-4pm

Position  Description:    The  Security Officer: Concierge   is responsible for  the daily management of the front desk at its located office building lobby. This position delivers company, client, and customer expectations by ensuring the facility is  operating   in accordance with  company policy and client expectations.      Responsibilities:   Access  c ontrol for guests, tenants, and vendors.   Provide elevator  assistance  and door  assistance  to all guests.   Provide customer service and  assistance  to clients, customers, and visitors.   Daily activity  report , access control reports, and incident reports daily.   Observation and reporting of all safety concerns.   Patrol  the  common areas .   Directly oversees all day-to-day activities associated with opening, managing, and closing the facility .   Ensures the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual .   Resolves customer concerns that are escalated to his/her attention by the facility’s front-line associates .   Completes Incident Forms and conducts incident investigations as directed by his/her Senior Operations Manager and/or the Corporate Office .   Consistently and effectively  uses  software applications necessary to record and track work.    Performs other duties as assigned.     Qualifications   High School Diploma   Minimum of 2 years’ experience in customer-service related job   Valid driver's license without major violations   Flexibility to work after hours and weekends, as needed   Flexibility to work through lunches (paid) on a  constistent  basis unless advance arrangements  made   in accordance with  division/department policies.    Must be a certified security professional  (VA Unarmed Security Officer/Courier, aka DCJS)  by the state of Virginia or will be  required   to  obtain   certification  within  60 days   of start /transfer  date.   Outgoing personality with ability to relate to diverse group of people and   build/ maintain   strong relationships   Strong sense  of urgency   Strong problem-solving, time  management  and communication skills   Must be highly credible and trustworthy, and  operate  with high degree of integrity   Must hold oneself and others accountable and strive for  a high level  of excellence   Must have a positive, can-do attitude and be able to fuel growth and innovation   Must be customer-focused and results-oriented   Must want to continuously learn and develop   Exceptional oral and written communication, active listening, and organizational skills   Ability to  establish  strong working relationships with others in team setting   Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment   Self-directed and able to work independently, with minimal supervision     PHYSCIAL DEMANDS AND WORK ENVIRONMENT   Required to stand for  long periods  and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach   Push, pull or  lift up  to 50 pounds   Continuous repetitive motions   Work under variable temperature conditions (or extreme heat or cold), under variable noise levels, outdoors/indoors, around fumes and/or hazards, around dust and/or mite hazards, around chemicals and  bio-hazards     ONE COMSTOCK, ONE MISSION: Delivering extraordinary experiences in places people live, work, and play. To support Comstock’s core mission statement, all team members must demonstrate a commitment to customer satisfaction while promoting professionalism, collaboration, and respect for all individuals and organizations that do business with Comstock.   The wage range listed for this position reflects a reasonable estimate and considers multiple factors that influence compensation decisions. These may include, but are not limited to, your skills, experience, training, licensure, certifications, and the specific needs of the organization. The posted range does not reflect adjustments for geographic differentials tied to where the role may be filled. At Comstock, it is not typical for a new hire to start at or near the top of the posted range. Compensation is determined based on the unique circumstances of each candidate. You may also be eligible to participate in a discretionary annual incentive program. Any award under this program is subject to its rules and may depend on individual and organizational performance. Virginia Compensation Range $19 — $20.50 USD