Seller Ops Specialist, Seller Operations

Full Job Description

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world. Amazon Global Logistics in China is a team of highly experienced logistics professionals, product & program manager and carrier specialists actively participating in Amazon's international expansion goals. We are seeking some highly motivated individuals who are interested in providing best-in-class logistics service to customers.

Key job responsibilities

1. Handling assigned daily tasks according to process map and SOP, manage and handle exceptions in daily work. Use knowledge and skills to meet assigned goals and SLA.
2. Collaborating with origin and destination teams to solve issues/requests to secure selling partners' experience.
3. Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP with LSPs; evaluating compliance risks and escalates roadblocks.
4. Working on standardization and Kaizen among internal function partners to improve operation efficiency and service quality.
5. Act as the team process expert to co-work with stakeholders on process improvement and UAT Test for new features.
6. Taking additional duties assigned by leadership as business related services and operation scope continue to expand.
7. Support new initiatives and new program to drive operational excellence in terms of speed and cost, service quality.

Basic Qualifications

• 1. Bachelor Degree or Equivalent Experience 2. 5+ years working experiences of industry (Logistics/freight forwarding/Supply Chain industry/Broker/Customs agent）
• 3. Proficient written and oral communication skills in both English and Chinese
• 4. Proficient in Microsoft Office (Excel and Word) and Solid data analysis skills
• 5. Strong sense of responsibility and ownership to meet deadlines, maintain a strong attention to details, and work as a team member
• 6. Capability of operation standardization and process improvement
• 7. Good communication skill and co-work with cross teams experience
• 8. Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
• 9. Manage multiple tasks and have sense of urgency to prioritize tasks
• 10. Strong mindset of Customer Obsession

Preferred Qualifications

• 1. Ability to work in a fast-paced environment and handle multiple priorities
• 2. Strong attention to detail and accuracy
• 3. Experience managing customer relationships
• 4. Project management experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

1. Bachelor Degree or Equivalent Experience 2. 5+ years working experiences of industry (Logistics/freight forwarding/Supply Chain industry/Broker/Customs agent） 3. Proficient written and oral communication skills in both English and Chinese 4. Proficient in Microsoft Office (Excel and Word) and Solid data analysis skills 5. Strong sense of responsibility and ownership to meet deadlines, maintain a strong attention to details, and work as a team member 6. Capability of operation standardization and process improvement 7. Good communication skill and co-work with cross teams experience 8. Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures 9. Manage multiple tasks and have sense of urgency to prioritize tasks 10. Strong mindset of Customer Obsession