Senior BMS Specialist, Global BMS Technical Services

Full Job Description

Global BMS Technical Services (GBTS) is Amazon's centralized Building Management System (BMS) technical support organization. GBTS operates within the Global Energy, Sustainability & Automation (GESA) division, which is part of OPS - GEMS (Global Engineering, Materials & Sustainability). OPS - GEMS is the enterprise responsible for driving engineering excellence, materials innovation, and sustainability initiatives across Amazon's global operations infrastructure.

OPS - GEMS leads the design, deployment, integration, and lifecycle management of building automation platforms, energy infrastructure, and sustainability technologies across Amazon's worldwide operations network. This includes HVAC sequence of operations, environmental controls, energy metering, power distribution, and carbon reduction strategies.

Within this mission, GBTS serves as the frontline technical arm. We ensure that every facility's BMS operates at peak performance while advancing Amazon's Climate Pledge commitment.

GBTS is a destination for engineers and technical professionals who excel in high-impact, operationally demanding environments. We operate at the intersection of building science, automation engineering, and sustainability, tackling complex technical challenges at scale.

We foster an open and inclusive culture that values diverse perspectives and technical expertise. Our strength lies in deep cross-functional collaboration: controls engineers partnering with energy analysts, sustainability specialists aligning with program managers, and field technicians providing critical insights that shape platform architecture. We are committed to operational excellence, uphold the highest standards of safety and quality, and are driven by the understanding that the systems we design, build, and maintain directly enable Amazon to deliver on its commitment to customers and the planet.

Join us and be part of the team that powers, optimizes, and sustains Amazon's global operations infrastructure, ensuring every facility runs smarter, safer, and more sustainably.

Key job responsibilities We are seeking an experienced Senior Building Management System (BMS) Specialist to join an existing team that supports post-project activities across one of the largest BMS portfolios in the world. This role requires a dynamic individual with a strong technical foundation in BMS programming, HVAC controls, commissioning, and troubleshooting. The successful candidate will maintain, enhance, and optimize our global services, ensuring seamless BMS functionality and delivering unparalleled customer experiences.

1. Support the development and execution of a comprehensive strategy for maintaining, improving, and expanding our global support services
2. Collaborate closely with GRBD&E, D&C, Sustainability, RME, and other stakeholders to understand customer requirements, business objectives, and operational needs
3. Design, implement, and manage BMS standard operating procedures, policies, and processes that are scalable across the globe
4. Maintain and optimize BMS technologies, IoT platforms, and data analytics tools
5. Monitor and maintain ticket and work order queues, ensuring customer care and quality meet the high bar
6. Ensure compliance with change management processes
7. Monitor and analyze BMS data to proactively identify and action opportunities for optimization, energy efficiency, and cost savings
8. Establish and maintain strong relationships with internal stakeholders and vendors, ensuring a customer-centric approach
9. Provide strategic insights and recommendations to management on BMS trends, improvements, issues, root causes, team skillsets, industry best practices, and emerging technologies
10. Take ownership of BMS initiatives, develop technical documentation, manage timelines, and coordinate with stakeholders
11. Lead training sessions and development programs to continuously enhance the capabilities and technical skills of field RME teams and BMS Specialists
12. Drive a culture of innovation, continuous improvement, and knowledge sharing within the team
13. Willingness to work flexible shifts to provide 24/7 BMS support across global time zones

Basic Qualifications

• Bachelor's degree in electrical or mechanical engineering, engineering technology or equivalent
• Ability to integrate multiple communications protocols such as BACnet, LON, Modbus, and SNMP to a single platform with normalized data for standard visualization.
• Ability to remotely troubleshoot BMS communication issues, including fieldbus (BACnet, LON, Modbus via RS485), Network Gateways and IP-based protocols (Niagara Fox, MQTT, BACnet/IP, Modbus TCP, SNMP).
• Exceptional interpersonal and communication skills to collaborate effectively with diverse stakeholders.
• Deep understanding of HVAC, lighting, Utilities, field devices, and other building systems, as well as energy management principles.
• Demonstrated ability to manage and prioritize initiatives in a dynamic environment.
• Strong problem-solving skills with a strategic and innovative mindset.
• Organized and self-motivated to take ownership of complex tasks.

Preferred Qualifications

• Experience with Industrial control systems, both hardware and software
• Certification in relevant programming languages or BMS systems.
• Certification with Tridium Niagara.
• Experience working in cross-regional BMS projects, with multicultural teams.
• Proficiency in cloud-based IoT platforms, data analytics, and visualization tools.
• Certification with Distech Controls
• Strong customer relationship management skills.
• Experience and understanding of facility management and relevant electrical and mechanical aspects of BMS equipment.
• Proficient in other spoken languages.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Bachelor's degree in electrical or mechanical engineering, engineering technology or equivalent Ability to integrate multiple communications protocols such as BACnet, LON, Modbus, and SNMP to a single platform with normalized data for standard visualization. Ability to remotely troubleshoot BMS communication issues, including fieldbus (BACnet, LON, Modbus via RS485), Network Gateways and IP-based protocols (Niagara Fox, MQTT, BACnet/IP, Modbus TCP, SNMP). Exceptional interpersonal and communication skills to collaborate effectively with diverse stakeholders. Deep understanding of HVAC, lighting, Utilities, field devices, and other building systems, as well as energy management principles. Demonstrated ability to manage and prioritize initiatives in a dynamic environment. Strong problem-solving skills with a strategic and innovative mindset. Organized and self-motivated to take ownership of complex tasks.