Senior Business Program Manager-Azure Direct Cloud & AI Solution Advisors (CASA)

Full Job Description

As Senior Business Program Manager for CASA, you will drive change management for our Cloud and AI Solution Advisors sales motion. Your responsibilities include evaluating business health, recommending improvements, supporting global sales teams through change, and ensuring alignment with business needs. The role focuses on implementing sales strategies, fostering growth, and advancing digital sales transformation through strategic thinking, AI adoption and operational excellence. Driving AI adoption Reimagine every layer of the BPM role to accelerate impact through AI. Reinvent Customer Engagement for our sales teams to adopt AI to help them build and accelerate pipeline. Lead governance and adoption of Agentic AI initiatives across CASA.Partner with Engineering, Product, and Business stakeholders to identify opportunities for AI-enabled productivity and business transformation. Establish governance, success metrics, and KPI tracking for strategic initiatives. Facilitate executive reviews, planning cycles, and leadership communications. Coordinate targeted demand generation levers with Marketing. Develop mechanisms that increase seller productivity and maximize customer-facing time. Manage complex projects from beginning to end and communicates status & risk to relevant stakeholders, and holds them accountable risk mitigation plans Build strong partnerships across Marketing, Business Operations, Engineering, Streategy and OU leadership teams. Define program requirements, remove blockers, and drive accountability through influence rather than direct authority. Create clarity in ambiguous environments and align diverse stakeholder groups around common goals. Lead complex projects involving multiple workstreams, competing priorities, and executive visibility. Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience. 2+ years in cloud-based business with sales operations/enablement experience Demonstrated knowledge of agentic AI solutions (copilot, etc), intelligent automation, and emerging Artificial Intelligence technologies. Demonstrated ability to effectively prioritize, organize, and execute across multiple projects and workstreams while meeting deadlines and business objectives. Proven effectiveness collaborating across groups and driving multi-stakeholder planning processes to desired results Background in sales operations or strategy roles with exposure to AI-led sales motions MBA or Management Consulting background Able to positively manage ambiguity and complex, matrixed, & fast paced environments Team player with a track record of helping others to achieve team goals Established business acumen and mental agility to ramp quickly across diverse businesses and organizations Outstanding verbal and written communication skills, with the ability to clearly articulate complex issues and formulate recommendations to a wide variety of stakeholders Proven ability to analyze complex data sets, identify trends, and deliver insights that support meaningful business decisions. An owner mindset - biased toward action and able to positively influence across functional teams Proactive positive outlook and approach to change management

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