Senior Channel Operations Manager

Full Job Description

Build strategic partnerships and cross-functional alignment to deliver measurable business impact, drive innovation, and adapt to evolving market dynamics. Strategic Account Performance & Business Outcomes Defines and owns strategic account and channel health metrics spanning demand quality, supply alignment, inventory, fulfillment, partner experience, sell-in, and sell-through outcomes. Identifies forward-looking risks and opportunities from partner, market, financial, and industry signals and converts them into clear decisions and corrective actions. Drives data-informed strategy adjustments, root-cause analysis, and continuous reporting improvements through advanced analytics and AI-enabled insights. Establishes differentiated engagement models and reciprocal accountability with strategic retailers, distributors, and channel partners. Improves forecast quality, signal convergence, order adherence, and decision velocity through analytics, automation, and AI-enabled workflows. Builds organizational capability by coaching peers, establishing analytical standards, and embedding outcome-based reviews into the rhythm of business. Builds strategic partner relationships and leads formal collaborative planning, forecasting, and replenishment processes for priority accounts. Bachelor's Degree in Supply Chain, Information Technology, Business, Operations, Engineering, or related field AND 6+ years supply chain, inventory management or sales operations experience, preferably in planning (demand/supply), supplier relationship management, customer relationship management, and/or channel management experience. Master's Degree in Supply Chain, Information Technology, Business, Operations, Engineering. OR related field AND 10+ years supply chain, inventory management. OR sales operations experience, preferably in planning (demand/supply), supplier relationship management, customer relationship management, and/or channel management experience. OR Bachelor's Degree in Supply Chain, Information Technology, Business, Operations, Engineering. OR related field AND 10+ years supply chain, inventory management. OR sales operations experience, preferably in planning (demand/supply), supplier relationship management, customer relationship management, and/or channel management experience. OR equivalent experience. Demonstrated ownership of complex, cross-functional outcomes involving demand planning, supply planning, inventory, order management, fulfillment, or partner operations. Experience leading strategic customer, retailer, distributor, or channel-partner relationships and translating partner priorities into measurable operational plans. Demonstrated ability to influence key stakeholders, resolve cross-organizational conflict, and drive decisions without direct reporting authority. Experience using data and operating metrics to make business trade-offs, develop executive recommendations, and deliver measurable improvement. Experience leading transformation, continuous-improvement, automation, or AI initiatives through adoption and sustained business impact. Ability to collaborate across regions, cultures, and time zones and to provide strategic operational leadership during AOC working hours.