Senior Collections Associate - 11904

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa? Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Senior Collections Associate at Coupa: The Senior Collections Associate will manage a portfolio of accounts across our global customer base, driving timely collection of outstanding receivables while maintaining strong, professional customer relationships. This is a senior individual-contributor role suited to a collections professional with a proven track record in SaaS, FMCG, or financial services environments, and prior exposure to senior sales management engagement.

Own and manage a portfolio of high-value, complex customer accounts, driving end-to-end collections activity. Proactively engage customers via phone, email, and video calls to resolve overdue balances and disputes. Partner cross-functionally with Sales, Customer Success, Legal, and Deal Desk to resolve billing and contractual issues impacting collections. Escalate and manage senior-level conversations with sales leadership and customer stakeholders on high-risk or high-value accounts. Maintain accurate collections forecasts, aging reports, and cash application records. Identify process improvements to reduce Days Sales Outstanding (DSO) and bad debt exposure. Utilize Oracle and Tesorio (or comparable platforms) to manage workflows, track account status, and report on portfolio health. Support month-end and quarter-end close processes related to accounts receivable.

Minimum 5 years of collections experience, ideally within SaaS, FMCG, or Financial Services industries. Demonstrated history of engaging at a senior sales management level to resolve account issues. Strong verbal and written communication skills, with the ability to negotiate confidently and professionally. Proven ability to manage a complex, high-value portfolio independently. Detail-oriented with strong organizational and time-management skills.