Senior Community Manager

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

Our Community team is the heartbeat of Influenster, dedicated to building deep, authentic connections with our creator network and empowering members to share their genuine voices.

In this role, you sit at the vital intersection of high-level community strategy and hands-on execution, driving the long-term health and retention of our user base. Success looks like continuously ideating retention campaigns, executing high-touch 1:1 member outreach, and designing surprise-and-delight gifting programs that convert everyday users into passionate brand advocates. You will partner closely with our Acquisition, Lifecycle, Content, and Customer Support teams to amplify member stories and scale our community initiatives efficiently. This is a unique opportunity to shape the member lifecycle from the ground up while directly impacting our brand's growth and engagement strategy.

Analyze community lifecycle data and sentiment to ideate, test, and execute strategic campaigns that improve retention and decrease churn. Execute personalized, 1:1 outreach to top creators and high-value members to build long-term relationships and drive authentic advocacy. Conceptualize and manage end-to-end member gifting programs, custom swag drops, and surprise-and-delight campaigns to reward active users. Build scalable UGC pipelines in collaboration with Editorial and Marketing teams to elevate member-generated content across brand channels. Establish repeatable frameworks, operational playbooks, and community guidelines to ensure initiatives run efficiently as the platform grows. Identify and negotiate strategic co-marketing partnerships with complementary brands and creator groups to expand community reach. Champion the voice of the community internally, translating member feedback and behavioral trends into actionable business insights.

Possesses 4+ years of professional experience in community management or community marketing, ideally within consumer platforms, creator networks, or UGC-driven brands.

Brings previous experience working directly within product sampling, consumer reviews, or influencer marketing platforms. Possesses experience organizing both virtual and regional in-person member events. Demonstrates strong strategic and operational balance, with a proven ability to turn high-level retention goals into clear execution plans. Displays exceptional interpersonal and written communication skills with a track record of effective 1:1 member engagement. Exhibits strong data literacy, with comfort using community health metrics (retention, cohort activation, churn) to inform decisions. Demonstrates a highly collaborative approach to working cross-functionally with marketing, design, product, operations and/or support teams.