Senior Contracts Relationship Management Specialist

Full Job Description

Mō te tūnga | About the roleJoin more than 15,000 New Zealanders working for the NZ Defence Force and directly contribute to the defence, security and well‑being of Aotearoa New Zealand. We are looking for two Senior Contracts Relationship Management Specialists to play a key role in how NZDF manages its ICT suppliers, helping ensure expectations are clear, delivery stays on track, and commercial value is well defined and understood. You'll take ownership of contract renewals, variations, performance reviews and commercial planning activities. You'll help shape service specifications, maintain KPIs and SLAs, and ensure performance information is well tracked and reported. You'll also support governance forums, preparing insights and updates that enable strong decision making. This will include:Building relationships across NZDF teams to align priorities and resolve issuesCollaborating with key internal stakeholders to ensure contracts remain fit‑for‑purposeSupporting early identification and escalation of risks, issues and potential disputesUsing supplier insights and data to inform planning, decision‑making and continuous improvementCoaching junior team members and contributing to maturing CRM practices across Information Command.Ngā pūkenga me ngā wheako | Skills and ExperienceYou'll bring experience in ICT commercial environments, sound judgement, and the ability to work across many moving parts. You'll learn quickly, build strong relationships, and bring structure and clarity to how contracts and suppliers are managed. You will bring:A broad understanding of ICT services and the ability to learn quicklyProven experience managing ICT supplier relationships, including acting as a key contact for resolving issues, risks and opportunitiesExperience with contract renewals, re‑negotiations, variations and performance reviewsAbility to develop and maintain SLAs, KPIs, service specifications and structured reportingFamiliarity with Government Procurement Rules and public‑sector commercial practicesStrong communication skills, with confidence preparing reporting and supporting governance forums or boardsAbility to analyse supplier performance data and provide clear insightsIdeally experience coaching or mentoring junior team membersSolid organisational awareness, with confidence navigating multifaceted environmentsA tertiary qualification in a relevant discipline, or equivalent experience.Applications may be reviewed upon receipt. It is advised to apply early to avoid disappointment, as this role may close ahead of time due to a high volume of applicants. No candidate is expected to meet every desired skill / experience listed. If your background differs from what we've outlined but you believe you can contribute to the role, we encourage you to apply. This role requires occasional travel, you will need to have a Class 1 Full Driver's Licence. Nōu te rourou | What's in it for youYour skills and dedication deserve recognition, and NZDF delivers with competitive pay matched to your experience. But that's just the beginning - safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection. Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website. NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all - irrespective of gender, ethnicity, ability, age, or family dynamics - NZDF offers a flexible, empowering work environment. Join us in shaping a brighter future, where everyone thrives. Me pēhea te tuku tono | How to ApplyApplications close on Monday 21 September 2026.Use the links on this page where you'll be directed to the Defence Careers website.Please Note:All applications must be made online, via the Defence Careers website. Each listing contains the Position Description and a Contact Us option for any queries or technical issues.Your cover letter will be a key part of our selection process, so please highlight how your experience relates to the key activities outlined in the Advert and Position Description.Applicants will be required to undergo a pre-employment drug-screening test prior to any offer of employment being made.NZDF Employees/Members - please apply internally via the HR Toolkit; this will ensure that you are visible as an internal candidate.NZDF Contractors - please apply via the Defence Careers website.NZDF Reserves - please apply via the Defence Careers website if you cannot access the HR Toolkit.Please Note:To be eligible for the required level of government security clearance with the NZ Defence Force, you need to meet certain citizenship and residency criteria. Here's what you need to know:Higher Level Security ClearanceYou must be a New Zealand citizen or you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa.At minimum, you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa, and you must be a citizen of and have lived in Australia, Canada, United Kingdom, United States of America or New Zealand continuously for the last ten (10) years.You must have a ten (10) year background history that can be verified and assessed appropriately by the NZ Security Intelligence Service (NZSIS) to determine if you are suitable for a security clearance at this level.If you do not meet the minimum criteria, unfortunately, your application will not be accepted. We do welcome your application at a time when you will meet the requirements.

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