Overview
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Experience Partner, Operations bas
Full job description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Experience Partner, Operations based in United States. This role leads operational excellence across a global, multi-site customer experience network, with a strong focus on BPO performance and service delivery. You will translate CX strategy into consistent day-to-day execution while using data to identify issues, improve performance, and strengthen customer outcomes. The position combines operational leadership, vendor management, workforce planning, analytics, and tactical change management. You will work closely with BPO leaders, CX analysts, and internal stakeholders to respond quickly to performance trends and operational challenges. A key part of the role is driving automation and AI opportunities that can improve productivity and simplify experiences for both customers and agents. This is a remote-first opportunity offering the chance to influence large-scale CX operations in a fast-paced technology environment.
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
laptop-ats-crawler v1
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
jobgether (lever) ↗Browse current Job and Scholarship listings from jobgether (lever) →
