Senior Customer Success Account Manager- Public Sector

Full Job Description

Our CSAM's are positioned and aligned with our customers as Chief Operating Officers or Customer Success Consultants ensuring that we have the appropriate level of engagement to support and drive value and change. As your interests and goals evolve we will enable you to connect you with a diverse, thriving community that can help you grow. As a CSAM your key areas of responsibility will be: Customer Relationship Management You will nurture, establish, and expand relationships with key C-level customer stakeholders to enable clear understanding of customer priorities and goals to align quality solution planning, delivery execution and governance. Customer Success Leadership - Consumption Leadership You will identify and assess customers' critical services across our cloud platforms and work with customers to ensure that these services are healthy and resilient. You will bring to us: A passion for technology, driving customer value, strategic outcomes, while working with the best people in the industry. A growth mindset to be a part of an elite team of diverse individuals focused on making our customers successful. A proven ability to partner with account teams to build and retain customer relationships, across business and technical functions within their organisation. A track record of providing leadership and orchestration of an internal delivery team. Demonstrable experience of driving decisions collaboratively, resolving conflicts, communicating successfully and being able to present confidently to large or small audiences including C-Level Executives. Active and creative participation in shaping our Customer Success community. Demonstrable experience working in a customer-facing role, e.g. Customer Success, Account Management or Service Delivery. Exceptional communication, presentation, and facilitation skills. Demonstrable accountability, customer advocacy, conflict resolution, growth mindset, stakeholder influence, ability to collaborate with internal and external stakeholders and all levels of management. An ability to multi-task and work in a dynamic environment with constant change to address emerging challenges. An insatiable appetite for learning, curious, optimistic, empathetic and emotionally intelligent. A willingness and ability to travel (national) when required: 0-30%.