Overview
Lead mitigation and resolution of high-severity service and infrastructure incidents. Coordinate cross-functional engineering teams during live-site events. Drive clear communication and decision-making during incident response. Ensure timely escalation, mitigation, and customer impact reduction. Influence engineering teams using data and operational insights. Partner with service owners, SRE teams, datacenter operations, and engineering organizations. Foster a culture of accountability, reliability, and customer focus. Master's Degree in Electrical Engineering, Computer Engineering, or related field AND 3+ years technical engineering experience OR Bachelor's Degree in Electrical Engineering, Computer Engineering, or related field AND 5+ years technical engineering experience OR equivalent experience. Familiarity with HW (EE, thermal, mechanical) issues and high-level ability to identify
Full job description
Full Job Description
Lead mitigation and resolution of high-severity service and infrastructure incidents. Coordinate cross-functional engineering teams during live-site events. Drive clear communication and decision-making during incident response. Ensure timely escalation, mitigation, and customer impact reduction. Influence engineering teams using data and operational insights. Partner with service owners, SRE teams, datacenter operations, and engineering organizations. Foster a culture of accountability, reliability, and customer focus. Master's Degree in Electrical Engineering, Computer Engineering, or related field AND 3+ years technical engineering experience OR Bachelor's Degree in Electrical Engineering, Computer Engineering, or related field AND 5+ years technical engineering experience OR equivalent experience. Familiarity with HW (EE, thermal, mechanical) issues and high-level ability to identify and route to SME as appropriate These requirements include but are not limited to the following specialized security screenings: Experience in incident management, cloud operations, Site Reliability Engineering, infrastructure engineering, or related disciplines. Experience leading complex technical incidents involving multiple teams. Proven troubleshooting and analytical skills. Proven communication and stakeholder management capabilities. Familiarity with KQL, Azure Monitor, Power BI, or operational analytics tools. Experience automating operational processes using scripting or automation frameworks. Improve incident management processes, response playbooks, and escalation paths. Support operational readiness reviews and outage preparedness activities.
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