Senior Manager of Commercial Systems

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager of Commercial Systems based in the United States. The Senior Manager of Commercial Systems will own and evolve the technology ecosystem that powers commercial operations and revenue growth. This role oversees a connected suite of platforms spanning CRM, marketing automation, conversation intelligence, data enrichment, and deal execution. You will transform business needs into scalable systems, streamlined workflows, and reliable integrations across the entire customer lifecycle. A key focus will be leveraging AI to reduce manual work, improve operational efficiency, and continuously enhance how commercial teams operate. Working closely with Sales, Marketing, Revenue Operations, and Client Success, you will shape the systems roadmap and deliver measurable business impact. This is an opportunity for a technically skilled, product-minded leader to modernize commercial technology in a fast-paced healthcare technology environment.

As Senior Manager of Commercial Systems, you will manage the commercial technology stack as an integrated product, ensuring that platforms, data, and workflows support business priorities and deliver a seamless revenue lifecycle. Own and continuously improve Salesforce as the system of record, alongside HubSpot, Gong, Clay, and Accord. Partner with Sales, Marketing, Revenue Operations, and Client Success leaders to define the systems roadmap, prioritize initiatives, and translate business requirements into technical specifications and developer handoffs. Design and maintain integrations, data models, triggers, and automations that connect commercial platforms from initial engagement through closed-won deals and renewals. Translate go-to-market strategies, territory changes, segmentation requirements, and reporting needs into scalable system configurations. Develop and implement AI-assisted workflows, automations, and internal tools using Claude and similar technologies to reduce repetitive administrative work and improve team productivity. Maintain data integrity and governance across the commercial systems ecosystem, including field standards, deduplication, access permissions, and audit readiness. Coordinate dashboards and reporting that provide leadership with timely insights into pipeline health, forecast accuracy, and sales representative performance. Evaluate and pilot emerging revenue technology and AI capabilities, building business cases and implementation plans for promising solutions. Manage systems supporting the deal lifecycle, including pipeline stages, forecasting categories, quoting and CPQ-adjacent workflows, and mutual action plans through Accord. Continuously assess platform performance, identify opportunities for improvement, and refine workflows based on business feedback and evolving commercial needs. Requirements: The ideal candidate combines strong Salesforce expertise, commercial systems knowledge, data fluency, and practical experience using AI to transform workflows. They should be comfortable owning a technical roadmap, collaborating across departments, and delivering improvements in a dynamic environment. Bachelor’s degree in Business, Information Systems, Healthcare Administration, or a related field preferred; equivalent professional experience will be considered. At least five years of experience administering or managing Salesforce in a commercial or Revenue Operations environment. Salesforce certifications are advantageous but not required. Hands-on experience with HubSpot and Gong, with familiarity with Clay and/or Accord preferred. Experience with comparable tools may also be relevant. Demonstrated experience using AI tools such as Claude, ChatGPT, or similar platforms to build workflows, automate tasks, or meaningfully improve systems and team operations. Strong SQL, SOQL, or equivalent query skills, with the ability to translate complex business requirements into clean, scalable data models. Experience writing technical specifications and collaborating with developers or implementation vendors to deliver system enhancements. Excellent cross-functional communication skills and the ability to translate business needs into practical technical solutions. Experience in healthcare, revenue cycle management (RCM), or complex B2B sales environments is an advantage. A product-oriented mindset, including experience managing a roadmap, prioritizing competing requests, and iterating based on feedback. Ability to work independently with minimal supervision in a fast-paced environment with evolving priorities. Commitment to timely and regular attendance and the ability to perform the essential functions of the role, with reasonable accommodations available for qualified individuals with disabilities. Willingness to undertake occasional travel for on-site collaboration or team events. Benefits: Opportunities for professional growth, career development, and continued learning. Access to tools, resources, and support designed to help employees strengthen their skills and advance their careers. A collaborative, team-oriented culture focused on shared goals and mutual support. An emphasis on employee empowerment, client satisfaction, integrity, and continuous improvement. A workplace that values flexibility, well-being, and work-life balance. Equal employment opportunities, with consideration based on experience and knowledge and without discrimination based on protected characteristics.