Senior Order Management Associate - 11908

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa? Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Senior Order Management Associate at Coupa: We are seeking a highly organized and detail-oriented Senior Order Management Associate to join our Revenue Operations team. In this role, you will be the driving force behind our order-to-cash process, ensuring accuracy, efficiency, and exceptional customer service. You will handle complex order workflows, resolve escalations, and collaborate cross-functionally with Sales, Finance, and Customer Success to ensure seamless order execution. As a senior member of the team, you will also play a key role in optimizing current processes and mentoring junior associates.

Order Processing & Accuracy: Manage the end-to-end order process, including reviewing contracts, validating pricing, and processing complex orders in our CRM and ERP systems. Cross-Functional Collaboration: Act as the primary liaison between Sales, Finance, Legal, and Customer Success to resolve order discrepancies, billing issues, and contract disputes. Process Optimization: Identify bottlenecks in the order-to-cash workflow and implement scalable solutions to improve efficiency and reduce manual errors. Escalation Management: Serve as the point of escalation for complex order inquiries, providing timely and accurate resolutions for both internal stakeholders and external customers. Data Integrity & Reporting: Maintain accurate customer and transaction data across all systems. Generate regular reports on order volumes, processing times, and revenue recognition bottlenecks. Mentorship: Train and guide junior order management team members, sharing best practices and ensuring team-wide adherence to compliance standards.

Minimum 5 years of collections experience, ideally within SaaS, FMCG, or Financial Services industries. Demonstrated history of engaging at a senior sales management level to resolve account issues. Strong verbal and written communication skills, with the ability to negotiate confidently and professionally. Proven ability to manage a complex, high-value portfolio independently. Detail-oriented with strong organizational and time-management skills. Fluency in a second language (native/mother tongue or equivalent to English) is a strong advantage. Hands-on knowledge and practical usage of Oracle and Tesorio highly valued. Experience working in a fast-paced, high-growth SaaS environment. Bachelor's degree in Finance, Accounting, Business, or a related field (preferred, not required).